Business Operations Associate

Zibo’s vision is to enrich the lives of the independent rental property owners (landlords) by providing a radically improved experience with financial services and property insights.  

Zibo sits at the intersection of fintech and proptech and is tackling a very large, but under-served market that still relies on antiquated, analog and opaque financial services.  It is a digital financial services platform that provides landlords with the competitive banking, payment, lending, and insurance products they need to buy, grow, manage and sell properties. Our innovative, one-stop-shop for landlords simplifies the application process and eliminates the need to enter data more than once across products or time.

Data is at the core of our model - with insights from landlords, properties, and tenants, we create relevant offers for our customers and partners. We provide tools, benchmarking and predictive analytics on key operating and market metrics to help landlords improve their operating profit and cash flows.

By empowering independent landlords with competitive financial services and transparent information, Zibo enables them to improve returns, grow their businesses, simplify their lives and provide quality housing for millions of people.

Zibo brings together a unique team that includes some of the best real estate fintech investors in the industry (QED and Khosla) + a founding team that combines one of the world’s leading real estate tech entrepreneurs (Gregor Watson of Roofstock, Dwell and 1Sharpe), an experienced real estate investor and credit expert (Rob Bloemker of Dwell and 1Sharpe) and Chris Hsu -- a proven leader with deep experience in software, data analytics and financial services -- as the CEO.

Role
We are seeking an entrepreneurial, results-oriented Business Operations Associate to help bring Zibo to market. This role will support the Head of Strategy & Operations, and the CEO, in designing, developing, launching, and scaling key operations systems for Zibo.

As an early employee of Zibo, the ideal candidate will thrive in a fast-paced startup environment. This requires being relentlessly resourceful, efficiently distilling data into key insights, understanding the value in flawless execution, and persevering through ambiguity and road blocks. The ideal candidate must also be a strong communicator, as this role will often require working and communicating directly with the Zibo leadership team.

What you'll do:
  • Design, develop, and manage key operations processes to support Zibo getting to market
  • Develop operations playbooks that support scaling the business
  • Implement KPI reporting 
  • Conduct qualitative and quantitative analysis and reporting and deliver insights to broader team
  • Work closely with leadership and cross-functional partners

What we're looking for:
  • 2-4+ years experience in strategy consulting, investment banking, or program or product management
  • Ability to work within a matrix, solve problems and influence cross-functional teams
  • Ability to develop a strategy, communicate it clearly and get buy-in and support to execute
  • Excellent communication skills; ability to clearly share insights via written and verbal form
  • Demonstrated ability to manage concurrent multiple projects and execute on tight deadlines
  • Excellent analytical skills; competency in spreadsheets is a must; familiarity with SQL a very strong plus
  • Familiarity with commercial lending or insurance processes a plus, but not required
  • Passion for real estate and finance a plus!

Benefits and Perks:
  • Full medical, dental, and vision (100% coverage for the employee at a Gold PPO level) with optional 65% coverage for dependent.
  • Flexible vacation policy.
  • 10 company paid holidays.

Zibo embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be!


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