Customer Experience Manager

WE ARE YOUR SUPER 
We are a fun and fast-moving start-up based improving people’s life with the power of (super) plants.

After closing our US Series A financing round we are looking to further scale. You have the chance to join the founding team early and become a crucial part of our success 
story.

As the Customer Experience Manager, you will have the chance to work side by side to the founders and executive team. An opportunity unparalleled in this space.

ABOUT THE JOB- YOUR RESPONSIBILITIES
  • Manage international customer service team (in-house and remote, 5-7 people) 
  • Improve customer experience and build scalable processes in Zendesk / Shopify
  • Build out customer online / offline communities (social media management)
  • Set up data collection processes and customer profiling 
  • Project hiring forecast for a growing company
  • Maintaining existing partnerships and growing new ones

WHAT WE ARE LOOKING FOR
  • Previous management experience (3-5 years) in customer service/experience and e-commerce (Zendesk, Shopify)
  • You thrive on being a strong people manager 
  • Excellent analytical skills as well as creative problem solving skills
  • Great communication skills and positive attitude
  • Ready to do whatever it takes 
  • Fluent in English
  • Passionate about plant-based lifestyle

WHY YOUR SUPER
  • Company culture can't be beat, we love what we do and the people we do it with!
  • Badass Abbot Kinney Office (that makes you feel like you're outside!)
  • We walk the walk! Health / wellness initiatives and perks
  • Free Superfoods!
  • An awesome opportunity to help change the world!
  • Somewhat flexible schedule and remote work opportunities available within the calendar year



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