Online Customer Support Specialist

Job Title: Online Customer Support Specialist
Job Description & Specifications
 
Your Daily Grind:
 
  • Responds to customer emails and live chats efficiently aligned with the set guidelines and Customer Relations Services handbook of the company
  • Resolves product or service issues raised by customers with keen attention to details and solution-oriented mindset, leading to a positive customer service experience
  •  Engages stakeholders’ comments and feedback on the company’s official social media in a positive community management ethos for customer conversion and efficient post-sales support services
  • Manages feedback on the company’s digital assets and maintain these as communities of positive engagement and superb customer service experience
  •  Prepares End-Of-Day report on tasks rendered, for documentation and reference purposes.
  • Maintains a calm and civil nature during tense customer interactions
  • Performs other related tasks as directed by the Chief Operating Officer, and key Officers of the company

Must Haves:

  • A heart for A+ Customer Service (non-negotiable)
  • Has a friendly and outgoing nature that promotes positive interaction
  • Must have excellent attention to detail
  • At least 2 years of continuous work experience in Customer Service (email & chat)
  • Must be tech-savvy and loves to engage people on social media
  • Excellent English communicator - both written and spoken
  • Must be able to proofread own work
  • Must have advanced Computer skills, including but not limited to - MS-Office products
  • Zero to minimal training needed.  Must be ready to hit the ground running.  
  • Must be Resourceful and able to learn independently
  • Very knowledgeable and comfortable using different customer interaction channels (Phone, email, chat, social media etc.)

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