Job Title: Online Customer Support Specialist
Job Description & Specifications
Your Daily Grind:
- Responds to customer emails and live chats efficiently aligned with the set guidelines and Customer Relations Services handbook of the company
- Resolves product or service issues raised by customers with keen attention to details and solution-oriented mindset, leading to a positive customer service experience
- Engages stakeholders’ comments and feedback on the company’s official social media in a positive community management ethos for customer conversion and efficient post-sales support services
- Manages feedback on the company’s digital assets and maintain these as communities of positive engagement and superb customer service experience
- Prepares End-Of-Day report on tasks rendered, for documentation and reference purposes.
- Maintains a calm and civil nature during tense customer interactions
- Performs other related tasks as directed by the Chief Operating Officer, and key Officers of the company
Must Haves:
- A heart for A+ Customer Service (non-negotiable)
- Has a friendly and outgoing nature that promotes positive interaction
- Must have excellent attention to detail
- At least 2 years of continuous work experience in Customer Service (email & chat)
- Must be tech-savvy and loves to engage people on social media
- Excellent English communicator - both written and spoken
- Must be able to proofread own work
- Must have advanced Computer skills, including but not limited to - MS-Office products
- Zero to minimal training needed. Must be ready to hit the ground running.
- Must be Resourceful and able to learn independently
- Very knowledgeable and comfortable using different customer interaction channels (Phone, email, chat, social media etc.)