Sales Engineer

COME JOIN THE HOSTED GRAPHITE TEAM! 

About Hosted Graphite :
Hosted Graphite is a Cloud Monitoring service, used by thousands of Engineers all over the world. Our metrics platform allows you to measure the health and performance of your websites, applications, servers, and containers. View your data on beautiful interactive graphs in real-time and understand what’s really happening with your technology at a glance. Get alert notifications when your metrics stop reporting or show unexpected behavior, and track incidents with a full alert history. Hosted Graphite is built to be modified and automated with our APIs – it’s all geared toward automation and control.

If you like a fast-paced, highly creative, international and dynamic environment to maximize your talents and expand your experience, then we might be the place for you.

Opportunity: 
Hosted Graphite is growing and we need someone to take good care of our customers. You’ll be helping customers with their questions and challenges, enabling them to maximize the value they’re getting from using our product. You’ll be in charge of supporting our sales team with successful trial engagements, as well as onboarding new customers and assisting them with their technical needs. You’ll be using online support platforms as well as offline platforms: chat, email, video, and phone as required. If you get this job, it means that you have both great people skills as well as the ability to communicate clearly and respectfully, and also have the tech savviness required to provide professional support. It also means you have business acumen, helping drive adoption and increased usage of Hosted Graphite amongst our customers.

Customer relationship matters to us the most, and as one of the most important elements in the company, communicating with customers and transferring feedback back to the product and management team of Hosted Graphite, you’ll be manning a critical function in our growing company.

Requirements:
  • Excellent communicator
  • How DNS works
  • The differences between TCP and UDP (and why they matter)
  • The basics of using HTTP APIs
  • Reading documentation (for other products and for our own)
  • Diagnosing network/connectivity problems
  • Experience providing B2B customer support via online channels, preferably in a SaaS business
  • Ability to work independently and as part of a remote team

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