Merchant Onboarding Officer (KYC)

Xendit is an Indonesian fintech company that provides payment infrastructure across Indonesia. Xendit processes payments, runs marketplaces, disburses payroll and loans, detects fraud and helps other businesses grow exponentially. We serve these companies by providing a suite of world-class APIs and a dashboard UI that simplifies processes. 

Xendit's main focus is to build the most advanced payment rails for Indonesia, with a clear goal in mind — to make payments in Indonesia simple, secure and easy for everyone. We currently serve local SMEs to some of Indonesia’s largest tech startups and also giant-sized businesses like Samsung. We process millions of transactions monthly, growing 8% month on month for the last 4 years. We are trusted and backed by some of the largest VCs in the world, who invested in Facebook, Slack, Twitch and Grab, and are alumni of the prestigious YCombinator (S15).

Mission

To be part of a high performing team who deliver onboarding operations within the deadline and regulation parameter. Ensuring Operations Team  to give the best customer onboarding experience with accuracy and speed while contributing to our organisation's growth. On your first day, you’ll be trusted to start working on our most pressing issues and working side by side to serve our customers.

Outcomes

1. High performing individual
  • Use your professional experience in Compliance, Administration and Operations to tackle our daily issues within operations
  • Able to work under pressure and prioritise deadline 
  • Work best within the team and be able to collaborate easily with multiple stakeholders
2. Deliver the best customer experience
  • Understand our operations vital to our merchants and partners perception to our reputation
3. Attention to detail and work prioritisation
  • Understand both importance and urgency of each requests and be able to prioritise
  • Eye for details and determination to find the missing link 
4. Ability to communicate and understand problems


You may be a good fit if you

  • Have experience in financial services, compliance or fintech preferred
  • Detailed oriented and comfortable on solving problems until its resolution
  • Fast learner and comfortable working under tight deadlines in fast changing environment
  • Able to prioritise urgency and important request to manage daily workload 
  • Team player and comfortable working cross functionality and engage with multiple stakeholders
  • Understand working within operation to deliver best customer experience 
  • Thrive on autonomy and have proven you can push towards a goal by yourself
  • Communicate well across teams and cultures
  • English proficiency

What we care about

  • Solve for the customer first: You build what customers want.  You think about what is right for customers, not what is easiest for you
  • Demonstrate mastery of honey badgery: You make ambitious goals. Then execute…no matter what stands in the way.  When knocked down, you get up
  • Take on challenges willingly and can be trusted to execute: You can be trusted to get things done right the first time quickly.  You hit your deadlines
  • You’re like us: You smile a lot, think work is fun and don’t take yourself too seriously. You measure yourself against the best and believe feedback is the breakfast of champions.  You follow the golden rule
  • You’re remarkable: People naturally talk about how awesome you are.  If we can’t find someone who raves about you then it’s unlikely we will too

About Xendit

  • Growing 8% month on month: We are one of the fastest growing companies in Southeast Asia and have done so for the last two years.  We process close to 1b USD annually in payments by providing simple APIs for payments on a modern tech stack
  • YCombinator Batch S15: YC is the best incubator in the world, producing Airbnb and Dropbox; 120 companies out of 6,000 applications get in
  • Funded by investors behind Facebook, Slack, Kakao, Path, Twitch, Grab, Tokopedia

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