Why do you want to work here?
Do you want to be part of a cutting edge, industry-changing company? Would you like to work in beautiful downtown Chico, CA? Do you have the desire for excellence and the skills to back it up? Welcome to Work Truck Solutions! In 2012, the company was founded with the goal of revolutionizing the commercial truck industry. As of 2019, we haven’t just met that goal, we’ve crushed it! As we continue to change an industry and grow in size, we are finding ourselves in need of even more top talent! That’s where you come in.
Who are we looking for?
We are looking for someone with fantastic phone skills. Flat out, you need to be able to constantly put smiles on faces. Conversational, bubbly, and even perky (yeah, I said it) are adjectives that should describe you to a tee. Organization is also key for this role. If you find yourself constantly forgetting what needs to be done next, this is not the position for you. Our ideal candidate will be outgoing, professional, and a lightning fast learner. While this is not a pure sales or customer service position, experience in either is definitely a plus! If this sounds like you, please read on.
Job Responsibilities:
- Proactively contact dealers via phone and email, at regular intervals to reinforce business relationships and discuss specific business issues.
- Respond to incoming software usage questions and concerns from dealers across the United States, by taking specific action in a timely manner.
- Identify potential software usage problems at dealers, and then proactively contact the dealers to resolve the issues before they escalate.
- Inform dealers about opportunities for increased success through reviewing analytical reports, understanding dealer needs, and untapped opportunities to use the services.
- Gather information, research and resolve inquiries, and document progress.
- Work cooperatively with the other teams that interact with the dealers, including proposing and documenting automation improvements that support dealers.
Requirements:
- Capable of providing excellent customer service and support in a positive, professional, empathetic and customer-focused manner
- Oral and written communication skills in a business environment
- Demonstrated experience in managing multiple concurrent projects with varied priorities
- Strong problem resolution aptitude
- Thrives as a team player in a fast-paced, high-energy, change-oriented environment
- Ability to document client feedback for business specifications
- Must have at least a basic understanding of Microsoft Excel (and be able to prove it)
- Associate's degree OR equivalent experience preferred
This position will be working out of our Chico, CA office Monday through Friday