Overview
Wondersauce is looking for a strategic and experienced Account and Production leader.
The individual in this role will be responsible for overseeing the management, vision, growth, health and development of a client portfolio that consists of brands and projects spanning digital product, ecommerce, campaign, content, and production.
They will be responsible for supporting project teams and key stakeholders (internally and at client) across high-level visions, day-to-day issues, planning and conflict resolution, and ensuring overall team satisfaction and success.
Responsibilities
Strategy
- Contribute to the overall strategic direction and vision of projects
- Strategic alignment to clients’ business goals and understanding of their business model.
- Ensure the product, strategy, creative, and production teams are driving towards a singular vision and are equipped with all the information, tools and support necessary to execute best-in-industry digital strategies and experiences.
- Develop and evolve a vision and account plan that can motivate and guide the team to effectively grow
- Identify and sell through areas to broaden the scope of work on any given project / brand.
- Establish key relationships with various members of the client teams to ensure we’re being brought in on new, potential projects and relationships
Collaboration
- Work in tandem with strategy, creative, technology, and product teams to execute compelling work for projects across the portfolio
- Partner with agency discipline leads to coordinate and manage internal and client teams
- Develop strong relationship with Senior Clients based on a full understanding of the Client and Agency business objectives and goals.
- Engage client in a regular dialogue about their business and help them address challenges and identify areas of opportunity
- Building trust with the client through quality work and clear communication
Management
- Provide team leadership; working with project and discipline leads and cross-functional teams to ensure project success within budget, timeline and scope
- Manage direct reports’ career development, project health and personal development as well as support on all day-to-day activities.
- Structure large and complex cross-discipline teams around client business goals and operational structures
- Ensure client satisfaction and quality of deliverables from the team
- Client expectation setting in complex situations
Operations
- Manage the request and tracking of invoices and POs, working closely with project teams and finance.
- Maintain all project documentation, including SOWs, Change Orders, PRDs, FSDs, Project Briefs and both client / internal statuses.
- Define, plan, and scope new opportunities, work streams or initiatives
- Maintain and optimize standardized processes across the portfolio as it relates to project management, delivery, resourcing, financial tracking, forecasting and client management.
- Assure Agency functions are performed on a profitable basis and assure the primary responsibility for managing the collective Agency work and Client relationship.
Requirements
- Proven record of successfully growing relationships while managing teams and large scale digital and marketing programs to completion.
- Experience and comfort working across a diverse range of projects – including digital products, ecommerce, campaign, content, production.
- Strategic understanding of the modern customer experience
- Understanding of a diverse range of business models and industries
- Proven experience developing and owning deep senior level relationships for a large client or clients
- Strong team builder with client and cross-capability teams, clarifying roles and expectations
- Ability to understand the financial results of an account or project and the implications and actions based on those results
- Experience writing and managing detailed scopes of work
- Experience writing and leading presentations