We are looking for an enthusiastic, bilingual (English/Spanish) Outbound Call Center Representative that will be the liaison between our clients and potential patients. The successful candidate will be able book appointments with leads who have expressed interest in our dentists' services.
Responsibilities
• Manage large amounts of outbound calls to warm patient leads in a timely manner and meet or exceed appointment setting goals
• Follow communication “scripts” when handling different topics
• Build rapport with dentist clients in order to provide excellent customer service and ensure success
• Identify patients’ needs, provide supporting information and successfully book appointments for them
• Use software to correctly book appointments into dentists’ schedules as well as updating the CRM software as to appointments made
Requirements
• Outgoing, friendly, upbeat and enthusiastic attitude
• Previous experience in dentistry or medical related field
• Track record of over-achieving quota in a sales position
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Ability to multi-task, set priorities and manage time effectively
• High school degree
Bilingual in English and Spanish
Salary: Potential for $35+/Hour (Base + Commission)
Medical, Dental, Life Insurance options, 401k
P/T or F/T in North Miami, FL
Must be on site/no remote work