Associate Product Manager

Who are we
Wise Systems is transforming the way that companies deliver goods and services. Our autonomous dispatch and routing software empowers fleets to be more efficient and customer-driven. Our modern platform is built to be dynamic and powerful, yet approachable and visually appealing. At the core of our platform is an optimization engine that uses machine learning to adapt to the reality delivery drivers face on the road each day. 

Wise Systems came out of MIT inspired by the goal of using data to make cities smarter. We fell in love with the unique scale and complexity of the challenges faced by the logistics industry and the real-world impact smart technology could make. 

Based in Cambridge, MA, The Wise Systems team values initiative and expects everyone to take on responsibility and to grow in their roles. Our diverse team is made up of individuals with a wide range of backgrounds, experience, and skills. We share curiosity and a passion for producing quality technology. 

Your Position
At Wise Systems, product managers are the heartbeat of our engineering team. Your day may include talking to customers, scoping out and designing a new feature, triaging support issues, talking directly with engineers about software designs and leading engineering teams day-to-day to deliver value to customers. The best candidates will have at least some experience with software development as well as project management, but even those without direct software experience could be successful in this role if they aren’t afraid to learn quickly and get their hands dirty.

As an Associate Product Manager, you will be responsible for managing a segment of our product and supporting the engineering teams focused on it. You will groom the product backlog, ensure engineering tasks are clearly defined and  communicated, remove impediments to development, and collaborate with the technical team to decide on and build the solutions that best meets the needs of Wise Systems’ customers & markets. 

You will work collaboratively across the Wise Systems organization to build the best product aligned with Wise’s vision of autonomous dispatching. You will work with the technical and design teams to direct the user experience within the product to ensure a holistic cross-platform experience. You will work with customer experience and solutions engineering teams to constantly check the pulse of customers’ requests and pain points. You will also work with the marketing and sales teams to coordinate and communicate product and feature releases.

Your Day-to-Day  
  • Functioning as a Product Owner for dedicated engineering teams, proactively grooming the product backlog with your team, and running team meetings
  • Communicating with customers and customer-facing teams to understand requirements 
  • Generating & documenting specifications for product features
  • Creating and coordinating roadmaps and timelines with the product team and internal stakeholders
  • Triaging and prioritizing support issues and feature requests
  • Taking responsibility for collaboratively helping the team meet product deadlines and goals
  • Communicating product feature updates and releases to internal stakeholders and customers

Location: Cambridge, MA or Montreal, QC

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