Account Coordinator

William Thomas Digital is building Canada’s leading Digital Messaging and CRM consultancy. We help organizations and agency partners of all sizes to communicate relevant and personalized messaging to their customers through Email, Mobile Push, SMS, Social, Web, Marketing Automation and Chat.

We are currently seeking a Account Coordinator to support in the planning and execution all aspects of email marketing and digital messaging campaigns.  As a Account Coordinator, you will work as part of a cross-functional team of subject matter experts and ensure that we deliver exceptional work to our clients, on time and on budget.

Key Responsibilities
  • Plan and manage the ongoing email and digital messaging campaigns for clients through various marketing automation technologies (including Salesforce Marketing Cloud, Oracle Responsys, Pardot)
  • Proactively identify potential areas of project risk (timelines, resourcing, budget)
  • Communicate effectively with both the internal team and clients to ensure the smooth delivery of each project
  • Follow and maintain a QA process check to ensure error-free deployments
  • Update email campaigns to client brand guidelines and templates
  • Contribute to an environment that fosters innovation, problem solving and knowledge sharing
  • Strong interest in delivering client-focused solutions demonstrating benefit and value based on customer needs
  • Excellent listening and presentation skills


Skills and Experience
  • Strong interpersonal skills and the ability to articulate ideas clearly in both oral and written communication
  • Exceptional organizational skills with a passion for the details.
  • Experience working in a fast-paced environment juggling multiple deliverables and tight timelines
  • Solid understanding and interest in marketing and digital projects

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