Customer Success Manager

As an early Customer Success Manager at Watchtower, you’ll play a pivotal role with our customers. You’ll help orchestrate the customer relationship, drive effective product adoption, and advise on integrations to ensure customers are deriving value & seeing success with the Watchtower platform. This is the perfect role for someone who is eager to be on the frontlines of the data security industry and work closely with customers at a fast-growing startup.

Responsibilities:
  • Own the ultimate success of our customers, ensuring they realize the full value of the Watchtower platform
  • Develop and deliver a roadmap to success, advising customers on reaching business goals
  • Drive product adoption and ongoing use of Watchtower, while delivering customer happiness
  • Engage with business leaders to thoughtfully help them identify opportunities to expand our footprint and depth of engagement
  • Communicate enhancement opportunities & product feedback across engineering, product, sales & marketing
  • Become an expert on the Watchtower platform and our integrations, while keeping up with industry trends in data security

Qualifications:
  • You prioritize customer experience with a focus on customer happiness and retention
  • You drive to understand customers’ business goals, anticipate future needs, and identify solutions
  • You are a team player with a high level of integrity and desire to assist your team - you can be flexible as your team scales
  • You have proven capacity to develop relationships and optimize enterprise customer accounts
  • You have strong business acumen and an interest in machine learning & information security
  • You have an aptitude for digesting and effectively communicating technical concepts across audiences of varying technical ability
  • You’re resourceful - you may not have all the answers, but you know how to find them
  • Ideally 2-3+ years of consulting, account management, customer success, or sales experience at an enterprise level

About Watchtower:
Watchtower is a cybersecurity startup dedicated to helping enterprises secure and manage their sensitive data. As a leading enterprise technology company, our product affects the personal data that people entrust businesses to store & process with care every day. Critical data in the modern enterprise is often sprayed across a broad set of cloud systems (e.g. SaaS & data infrastructure), and it’s a herculean task for security teams to monitor, manage, and protect this highly sensitive data. Via machine learning, our product makes it easy for companies to discover, classify, and protect this sensitive data across their cloud footprint - such as their corporate SaaS, data infrastructure, and APIs. In doing so, we prevent data leakage, provide unprecedented data visibility & protection across the cloud, and enable compliance. We're a technology startup based in San Francisco and Palo Alto, well-funded by leading institutional investors with deep expertise in the cybersecurity industry. Learn more at our website www.watchtower.ai or by reaching out via email at careers@watchtower.ai.

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