Director of Walker Operations

We are looking for a Director of Walker Operations who will lead, collaborate cross-functionally, and operate our Walker ecosystem, including the sourcing/recruiting mechanisms, application process and optimization, quality control, retention efforts, and meeting forecasts for maximizing supply & demand equilibrium. You will have the opportunity to collaborate across the organization to meet and beat business objectives. The role will report into the EVP of Customer Success & Operations

What You’ll Do
  • Add high-quality Walkers to fill pet parent demand
  • Develop effective supply sourcing strategies
  • Assess and mitigate risks to the business and confirm business objectives are met
  • Maintain and grow fill rates nationally, with a stringent focus in key markets
  • Lead as an influencer with other parts of the organization to get buy-in, time allocation, and new innovation for the supply side ecosystem
  • Timely escalation of issues to leadership

What You’ll Need
  • Bachelor's degree
  • Master's degree preferred 
  • Someone that loves taking initiative that can adapt and find innovative solutions to tough problems 
  • Eagerness to learn and demonstrate value in a dynamic environment
  • Comfortable with making quick, informed decisions with 80% information
  • Effective written and oral communication and interpersonal skills
  • Ability to work independently on multiple tasks and projects, with various teams including engineering and supply chain

  • Ability to travel up to 30-40% of the time

About Us
At Wag! we're crazy about dogs and the people who love them, and everything we do is intended to bring them joy and keep them safe. Our company was founded in 2015 and born from a love of dogs and an entrepreneurial spirit to help make pet parenthood just a little bit easier, so dogs and their humans can share a life full of joyful moments.

We invented on-demand dog walking by connecting an already passionate community of local dog walkers with pet parents. Launching in Los Angeles in 2015, Wag! services are now available in 43 states and more than 100 cities nationwide. Our walkers and sitters are vetted and pass a robust screening process—and our services are bonded and insured. We know your dogs are members of your family and taking care of them is the highest honor you can give Wag! walkers and sitters.

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