Customer Care Agent

Are you looking for an opportunity to work in a rapidly growing startup that does meaningful work? If so, we may be the business for you! We are Wag! and we provide thorough, fast, and high quality support for dog owners and dog walkers via Wag!'s live support chat system.

We are looking for people who are hungry to learn new things, love dogs and want to support our owners and walkers, but most importantly, want to provide world class customer service.

Responsibilities and Duties

The best candidates will have at least 12 months of Call Center experience and 2 years of customer service experience. You should also have:

  • Experience working on a PC or Mac
  • Exceptional computer skills
  • A high attention to detail
  • The ability to multi-task and stay organized
  • A friendly and professional demeanor
  • Critical thinking and problem solving skills
  • Great communication skills and experience working on a team
  • Ability to work quickly under pressure

Wag! is open 24 hours a day, 7 days a week so flexibility is a must! We generally schedule agents between 6 am- 9 pm Monday- Sunday. 

If you want to help us on our mission, that every person that wants to own a dog can own a dog, then APPLY NOW!

Benefits
  • Full time hours!
  • Dental, Medical, and Vision!
  • Dog friendly office! (after initial period)

About Us
At Wag! we're crazy about dogs and the people who love them, and everything we do is intended to bring them joy and keep them safe. Our company was founded in 2015 and born from a love of dogs and an entrepreneurial spirit to help make pet parenthood just a little bit easier, so dogs and their humans can share a life full of joyful moments.

We invented on-demand dog walking by connecting an already passionate community of local dog walkers with pet parents. Launching in Los Angeles in 2015, Wag! services are now available in 43 states and more than 100 cities nationwide. Our walkers and sitters are vetted and pass a robust screening process—and our services are bonded and insured. We know your dogs are members of your family and taking care of them is the highest honor you can give Wag! walkers and sitters.

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