Head of Claims

About Vouch:

Insurance... sounds slow, old-fashioned, and unexciting. Exactly. Insurance is broken, and it's failing fast-moving, innovative startups.

Vouch is a new, technology-first insurance company, backed with $24.5M in funding from world-class investors. Like Stripe for payments or Brex for credit cards, Vouch is creating the go-to business insurance for startups.

We're doing this by making insurance fast, responsive, and focused on our customer - startup founders. Instead of printed PDF applications and week-long waits, Vouch is building new technology to solve real problems, writing policies that actually cover relevant startup scenarios, and designing simple experiences in an otherwise frustrating industry.

Role Responsibilities: 
To deliver on this exciting category-defining product we are seeking creative and innovative insurance professionals to expand our insurance expertise.

As a member of the insurance operations team, you will play an integral role in our claims operations. You will be responsible for delivering innovative claims practices, procedures and a customer claim’s experience that aligns to our mission of crafting the best insurance for those building the future. 

Specific activities and responsibilities may include: 

  • Ensure alignment of claim’s practices with Vouch’s mission
  • Develop and coordinate claim’s training for adjusters
  • Develop and implement practices to monitor claim’s service levels, leakage, and large loss claims and adjust claim practices accordingly
  • Manage any third party partners in alignment with the Vouch mission and claim’s practices
  • Working with compliance, ensure claims practices are compliant
  • Develop, implement and continuously improve the FNOL process
  • Provide claim’s domain expertise to Vouch’s software engineers to automate parts of the claim’s process
  • Develop and manage the Vouch claim’s advocacy process
  • Develop, manage and monitor claims audits and adjust practices accordingly
  • Work closely with the Business Development team to understand target customer needs and feedback and adjust claims’ practices accordingly

Vouch is proudly an equal opportunity employer and celebrates the diversity of it’s growing team.

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