Role Responsibilities:
To deliver on this exciting category-defining product we are seeking creative and innovative insurance professionals to expand our insurance expertise.
As a member of the insurance operations team, you will play an integral role in our claims operations. You will be responsible for delivering innovative claims practices, procedures and a customer claim’s experience that aligns to our mission of crafting the best insurance for those building the future.
Specific activities and responsibilities may include:
- Ensure alignment of claim’s practices with Vouch’s mission
- Develop and coordinate claim’s training for adjusters
- Develop and implement practices to monitor claim’s service levels, leakage, and large loss claims and adjust claim practices accordingly
- Manage any third party partners in alignment with the Vouch mission and claim’s practices
- Working with compliance, ensure claims practices are compliant
- Develop, implement and continuously improve the FNOL process
- Provide claim’s domain expertise to Vouch’s software engineers to automate parts of the claim’s process
- Develop and manage the Vouch claim’s advocacy process
- Develop, manage and monitor claims audits and adjust practices accordingly
- Work closely with the Business Development team to understand target customer needs and feedback and adjust claims’ practices accordingly