Head of Claims

Role Responsibilities: 
To deliver on this exciting category-defining product we are seeking creative and innovative insurance professionals to expand our insurance expertise.

As a member of the insurance operations team, you will play an integral role in our claims operations. You will be responsible for delivering innovative claims practices, procedures and a customer claim’s experience that aligns to our mission of crafting the best insurance for those building the future. 

Specific activities and responsibilities may include: 

  • Ensure alignment of claim’s practices with Vouch’s mission
  • Develop and coordinate claim’s training for adjusters
  • Develop and implement practices to monitor claim’s service levels, leakage, and large loss claims and adjust claim practices accordingly
  • Manage any third party partners in alignment with the Vouch mission and claim’s practices
  • Working with compliance, ensure claims practices are compliant
  • Develop, implement and continuously improve the FNOL process
  • Provide claim’s domain expertise to Vouch’s software engineers to automate parts of the claim’s process
  • Develop and manage the Vouch claim’s advocacy process
  • Develop, manage and monitor claims audits and adjust practices accordingly
  • Work closely with the Business Development team to understand target customer needs and feedback and adjust claims’ practices accordingly

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