Account Manager

About Vouch:

Insurance... sounds slow, old-fashioned, and unexciting. Exactly. Insurance is broken, and it's failing fast-moving, innovative startups.

Vouch is a new, technology-first insurance company, backed with $70 million in funding from world-class investors. Like Stripe for payments or Brex for credit cards, Vouch is creating the go-to business insurance for startups.

We're doing this by making insurance fast, responsive, and focused on our customer - startup founders. Instead of printed PDF applications and week-long waits, Vouch is building new technology to solve real problems, writing policies that actually cover relevant startup scenarios, and designing simple experiences in an otherwise frustrating industry.

Role Responsibilities: 
As an early member of the account management team, you will be responsible for ensuring our customers have a great experience through the sales and on-boarding process. This position will help to establish our sales process and will be a key position ensuring all Vouch customers have a great customer experience. 

Job Duties: 

  • Plan and execute daily sales activities
  • Deliver consistent and timely responses, follow-through, and follow-up in response to client requests and issues
  • Cultivate relationships with prospective customers, advising them on risk management as a licensed professional
  • Manage growing accounts, including selling products and advising on risk solutions
  • Manage requests for certificates and endorsements

  • Ensure clients are comfortable with and able to utilize the tools/services available through Vouch platform. 

About you:

  • Bachelor's degree
  • 2+ years of sales or customer service experience
  • Strong communication and organizational skills
  • Dependable, positive and detail-oriented with excellent follow-through skills
  • Able to deal well with ambiguity and maintain composure in complex situations 
Nice to have:
  • Active/Current Property and Casualty License
  • Knowledge related to risk management and insurance 
  • Prior experience working in a regulated industry 
  • Exposure to and passion for early-stage startups and/or high growth environments
  • Vouch is proudly an equal opportunity employer and celebrates the diversity of it’s growing team.

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