Our Company
VNDLY is a next-generation vendor management SaaS platform designed for procurement executives, talent acquisition teams, suppliers and managed service providers (MSPs) to collaborate on the corporation's contingent workforce needs. We develop cloud software that helps our customers streamline the talent sourcing and acquisition process across a variety of sources including staffing agencies, job boards and freelance management systems. We want our software to be so easy to use our company name is literally short for "Vendor Friendly". At VNDLY, our software does all of the work for you, putting algorithms and data science to work in acquiring the right talent (Contractors or Full-time employees) and incorporating dashboards to provide complete visibility of the talent acquisition process.
Our Culture & People
We are a fast growing startup focused on becoming the most customer centric enterprise software company in the world. We care about enabling our customers to connect with the talent they need so they can succeed. In order to execute on our mission we believe in retaining an exceptional engineering team with a passion for code quality and great design.
Job Description
We are looking for a technically savvy Customer Success Manager who possesses a strong drive for results. Duties for the Customer Success Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests.
Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success Manager should engage with customers, maximize value, and create strategies to grow our customer base.
Responsibilities
- Learn how to provide support covering issues related to VNDLY Software
- Learn everything about our software and use that knowledge to ensure client success
- Develop and manage client portfolios
- Sustain business growth and profitability by maximizing value
- Analyze customer data to improve customer experience
- Hold product demonstrations for customers
- Improve onboarding processes
- Evaluate and improve tutorials and other communication infrastructure
- Mediate between clients and the organization
- Handle and resolve customer requests and complaints
- Minimize customer churn
- Aid in product design and product development
Minimum Qualifications
- A self-described techie who has a passion and eagerness to learn new software
- The confidence, communication and interpersonal skills to lead customers, from technical personnel to C-level executives, in urgent or critical situations
- Highly organized and able to multitask
- Self-driven and proactive nature
- Demonstrate leadership qualities
- Knowledge of customer success processes
- Experience in document creation
- Patient and active listener
- Passion for service
Preferred Qualifications
- B.S. in Computer Science / Software Engineering / Management Information Systems
- The desire to learn new software and technical skills
- Experience in a support role is a plus
- Experience working in a small team/start up environment
- Experience in cloud / hosted software environment
- Knowledge of IT Operations, IT Infrastructure, Application Performance Monitoring and/or IT Security domains is a plus
- Experience testing products that support multiple platform versions
About VNDLY
VNDLY is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.