Welcome to Veterans Advantage, and thanks for your interest in joining us to empower military families and veterans!
At Veterans Advantage, we recognize the service military families and veterans have given for our country, delivering value to them through partnerships with Fortune 500 companies, along with providing our own services to those that deserve it the most. As a mission-driven public benefit corporation, Veterans Advantage is legally chartered to provide continuous development and value-add to those who serve our country. We strive daily to “serve those who serve” and empower their lives.
Being on the team at Veterans Advantage requires a high level of personal accountability and responsibility, as a self-driven individual, you’re ready to assume a level of professionalism to interact with and represent major consumer brands, Fortune 500 companies, and bring a level of effort that respects those who have served our country. A start-up mentality, pride of ownership, team personality, and passion for digital experiences will make an ideal candidate for our team.
Role: Customer Success Agent
What you’ll do: As a member of our Customer Success Team, you’ll be focused on ensuring that each of our customers and prospects has a world-class experience with our brand as you engage with them through Inbound and Outbound phone calls, Live Chat, Support Tickets, Voice Message Response, and E-mail Inquiries. You’ll primarily use Zendesk products and services to facilitate your interactions with customers. Timeliness and professionalism are paramount. Not only will you represent the Veterans Advantage brand, but you’ll also have the opportunity to drive sales and reduce attrition.
We’re looking for someone who can commit to 25 hours per week, but also be flexible as directed by business needs. We are currently looking for someone who can work between the hours of 7AM-7PM MST M-F for 5 hour shifts. Availability for different shifts varies, so please add what hours you are available for in the cover letter section of your application. This position is Remote US-Based.
Who you are: You’re someone with a strong passion for understanding others and doing what it takes to put that passion into practice to drive real business results. You also have an interest in using your sales skills and your belief in our mission to help convert prospects and retain current customers.
Knowledge, Skills, and Abilities:
- Experience with a variety of customer service platforms
- Zendesk experience a huge plus
- Live chat, inbound and outbound customer service and support, or sales experience in a call center environment preferred
- Strong written communication skills
- Able to resolve difficult customer challenges
- Positive, customer-first mentality
Qualifications:
- Minimum 3 years of customer service or sales experience
- High School diploma or equivalent. Some college experience preferred
Growth opportunities:
We believe that we’re all responsible for each other’s professional and personal growth, and we work hard to create an environment where our team will flourish. There will be tremendous opportunity to take on increased responsibilities and grow professionally with Veterans Advantage. We love individuals who are willing to learn and work in multiple areas.
Benefits:
There are no benefits available for this part-time position.
About Veterans Advantage:
Veterans Advantage is a national veteran-owned and led marketing, media and technology company that delivers greater respect, recognition and rewards exclusively for the U.S. Armed Forces, including Military Veterans, Active Duty Military, Retired Military, National Guard and Reserve represented in all branches and all periods of military service and their immediate family members (“U.S. Military & Veterans”) by creating new benefits using its proprietary services that protect veterans’ privacy through its verify technology platform and through its coalition of partner companies. We also advocate and connect with our community through sponsored and produced events across the country.
Job Type: Part-time