Support Engineer

About Valiantys

Valiantys is a top Atlassian Platinum Solution Partner with proven expertise in DevOps, Agile and ITSM. Our mission is to revolutionize the way teams collaborate and empower them to work smarter. We've rendered client-tailored services to over 4,000 companies, providing expert guidance on the deployment, adoption and support of Agile tools. We're a global company with Atlassian certified consultants in France, the United Kingdom, the Netherlands, Belgium, Switzerland, the United States, Canada and China.
At Valiantys we talk straight, we share and take part, we are mindful of what matters, we make every interaction remarkable and we never stand still. If you think the 5 values sound familiar to you, we bet you will love working with us!

Job summary

Valiantys is looking for its next Support Engineer in Toulouse!

If you are looking for a rewarding opportunity within a forward-thinking international tech company, come join our energetic and driven support team. 

You will provide technical support to our international customers on their use of Atlassian tools (JIRA, Confluence, BitBucket, Bamboo, HipChat, etc.) and Atlassian ecosystem add-ons.
  • You will be responsible for managing service requests and incidents.
  • You will be the clients' first contact point, advising them through the situation and proposing clear and simple solutions to answer to their requests within the defined SLA.
  • You will feed and improve our documentation through your ongoing experience with the customers.
  • You will work as part of a team to report on support activities and strive for continuous improvement in this domain.  

Part of your everyday tasks will be to:
  • Ensure Atlassian tools advanced configuration (modify screens, assign permissions on Jira workflows...)
  • Create Confluence page templates, manage spaces and user groups, configure security rules...
  • Configure Tomcat and Apache HTTPD servers
  • Manage AWS servers migration
  • Set up certificates (SSL...)
  • Analyze logs
  • Write Groovy scripts

What you need to be successful 

You've studied computer science and have at least two years of experience in customer technical support.

You speak English and French fluently.

You have strong knowledge of databases (MySQL, Oracle, SQL Server, etc.).

You feel at home with system administration and have already written scripts under Linux. You have experience with Cloud platforms e.g. AWS.

You are craving a dynamic work environment where you'll have a large amount of autonomy and responsibilities.

You are a great listener and have a real sense of the end result. You know that providing great customer satisfaction on a human level is what will make a difference !

Ideally you have already worked with Atlassian tools and are comfortable with the ecosystem. Otherwise you are a curious and fast learner !

Previous work experience in an international context is appreciated.

What we offer 

  • Generous lunch vouchers
  • Free Comprehensive mutual health insurance
  • Top spec machine as you prefer (MAC or PC)
  • Table football and table tennis sessions, free coffee, tea and fresh fruits because we care about your health !
  • On-site showers

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