About Valiantys
Valiantys is a top Atlassian Platinum Solution Partner with proven expertise in DevOps, Agile and ITSM. Our mission is to revolutionize the way teams collaborate and empower them to work smarter. We've rendered client-tailored services to over 4,000 companies, providing expert guidance on the deployment, adoption and support of Agile tools. We're a global company with Atlassian certified consultants in France, the United Kingdom, the Netherlands, Belgium, Switzerland, the United States, Canada and China.
At Valiantys we talk straight, we share and take part, we are mindful of what matters, we make every interaction remarkable and we never stand still. If you think the 5 values sound familiar to you, we bet you will love working with us!
Job summary
We are looking for a new Professional Services Manager to coordinate our team of expert Atlassian consultants in Paris. Acting as a technical and methodologies guru for our team, you will be responsible for the delivery of all our client projects, managing our multidisciplinary team of talented technical experts.
Your main mission will be to manage client projects by running follow-up meetings, tracking production and signing-off on deliverable.
You will need to:
- Define delivery plans with the other Professional Services Managers and monitor the progress
- Interface with both the customers and the project teams
- Optimize the delivery team's schedules
- Be involved in interviewing new team members
- Ensure Consultants skills development
- Identify processes and tools to be improved
- Work closely with the Sales, Pre-sales & Admin teams.
- Report to Head of Professional Services on defined KPI's
What you need to be successful
You have a 5 years degree in Computer Sciences and at least 4 years of experience in Project Management or Technical consultancy projects delivery management.
You must be fluent in English (C1 level). You worked a minimum of 3 years as a consultant or technical expert and you know everything about Software Lifecycle Management (Agile), Devops and ITSM (ITIL). You know how to translate business needs into technical jargon but your key skill will be your ability to transmit your knowledge
- Multi tasking
- Good communication
- Customer service oriented
- Listening and pedagogy
- Priorities and stress management
Expertise in Atlassian tools & add-ons would be much appreciated
What we offer
- Generous lunch vouchers
- Free Comprehensive mutual health insurance
- Top spec machine as you prefer (MAC or PC)
- Table football sessions, free coffee, tea and fresh fruits because we care about your health !