Support Engineer - Elements

 
About Elements

Since 2010, Elements has enhanced the Atlassian platform with amazing apps which facilitate teams to work faster and smarter. With Connect, Checklist, Spreadsheet and Copy&Sync, we've helped over 3,000 enterprises extend their Jira and Confluence capabilities, including Airbus, Apple, BBC, Ingenico, Nike, Oracle, Walmart and Walt Disney. You can find all of our apps on the Atlassian Marketplace.
At Elements we talk straight, we share and take part, we are mindful of what matters, we make every interaction remarkable and we never stand still. If you think the 5 values sound familiar to you, we bet you will love working with us!

Job summary

Bring your energy, enthusiasm, drive and tech-savviness to our Elements unit! As a Software Support Engineer, you will be part of a global team supporting clients all over the world!

You will be based in our office in Toulouse/ Rodez and your role will primarily consist of supporting Elements customers or evaluators on their use of our Apps.
  • You will be responsible for managing service requests and incidents.
  • You will be the clients' first contact point, advising them through the situation and proposing clear and simple solutions to answer to their requests within the defined SLA.
  • You will feed and improve our documentation through your ongoing experience with the customers.
  • You will work as part of a team to report on support activities and strive for continuous improvement in this domain. 

At times, issues may need to be escalated, which is fine. You can always escalate to higher support level if required.

What you need to be successful

You are craving a dynamic work environment where you'll have a large amount of autonomy and responsibilities.

We ask that you bring a minimum of 2 years of experience in customer technical support. Ideally, you have already worked with Atlassian tools and are comfortable with the ecosystem. If not, we will train you.

You have solid knowledge of: 
  • databases (MySQL, Oracle, SQLServer, ...). 
  • System administration (Linux ...)
  • Cloud platforms like AWS.

What we value is curiosity and ability to learn fast! A bachelor's degree in computer science is required, and your must speak English and French fluently. 

You are a great listener and have a real sense of the results. And in the end, providing great customer satisfaction on a human level is what will make a difference! 

Previous work experience in an international context is appreciated.

What we offer 

  • Generous lunch vouchers
  • Free Comprehensive mutual health insurance
  • Top spec machine as you prefer (MAC or PC)
  • Table football and table tennis sessions, free coffee, tea and fresh fruits because we care about your health !
  • On-site showers

Follow us on  LinkedIn, Twitter, Instagram and Youtube 

Want to apply later?

Type your email address below to receive a reminder

Apply to Job

ErrorRequired field
ErrorRequired field
ErrorRequired field
ErrorRequired field
Error
insert_drive_file
insert_drive_file