Role title: Customer Service Advisor
Hours: 40 hours per week, Monday - Saturday
Location: Colindale, London
Would you like to build your career in one of the UK's fastest growing companies? Here at Utility Warehouse, we pride ourselves on delivering award-winning service to our members. If you take pride in what you do – come and join us!
About the role
Working within the Customer Services Team you will:
- Act as the first point of contact for customers, fielding calls from our customers who have questions, queries or concerns around the products and services they have signed up for;
- Demonstrate an understanding of Utility Warehouse processes, specialised skills and technical knowledge by fully utilising software systems.
Our standard working week is 40 hours per week across 5 days between Monday to Saturday, you’ll need to be able to work every other Saturday. Our shift patterns are: 8.30am - 5.30pm or 9am - 6pm Monday to Friday and 9am to 4.30pm Saturday. We provide you with four weeks notice of your shift patterns so that there is plenty of time for you to arrange your personal life to achieve that work life balance.
To be successful in this role you’ll need:
- Excellent written and verbal communication skills;
- A passion for customer service and natural ability to build rapport and empathise with customers;
- Have the ability to take ownership of an issue and see it through to resolution;
- The skills to act with integrity, with a positive ‘can do’ attitude;
- A genuine commitment to making a difference to our customer’s experience.
You’ll need to be eligible to live and work in the UK.
What we offer
As a FTSE 250 company we offer stability and career progression. Unlike other large companies however, we continue to have a welcoming, family feel. That’s probably why lots of the team who joined us from the beginning are still here.
Your starting salary will be a competitive £22,000 and you'll be eligible for a £500 increase after completing your probationary period - which is typically six months. You'll also get another increase to £23,000 six months after that. You’ll be able to earn monthly bonuses too – up to 10% of your salary. So, you could be earning £24,500 in your first year and well over £25,000 in year two! You’ll also benefit from 25 days’ holiday (plus bank holidays), free parking, an annual salary review, share options, an additional annual bonus, staff discount, subsidised canteen and much more!
We embrace both diversity and inclusivity. So, we’ve built a culture where everyone counts – one where you’ll feel valued and respected.
You can leave corporate jargon at the door here at Utility Warehouse and just be yourself. If you want to join a business and team that celebrates you being your best self then we could be just what you are looking for too! We embrace both diversity and inclusivity. So, we’ve built a culture where everyone counts – one where you’ll feel valued and respected.
As an award-winning FTSE 250 company we offer stability, recognition and career progression. Unlike other large companies however, we continue to have a welcoming, family feel. That’s probably why lots of the team who joined us from the beginning are still here.
Our HQ is based in Colindale, London. We have fantastic onsite facilities including a subsidised canteen, chill out areas and a very active social calendar. Whether you fancy joining our CEO Andrew Lindsay for breakfast to find out more about what’s going on at UW or you fancy joining some colleagues for a movie night screening in our auditorium – there is something for everyone!