Are you a natural people person and relationship builder? An on-the-go problem solver? Always keen to go the extra mile for both colleagues and customers?
If the answer to the above is yes, then read on!
We are looking for excellent Customer Service Advisors to join our award winning, FTSE 250 company. On a day-to-day basis you will be fielding calls from our customers who will have queries, questions or concerns around the products and services they have signed up for. Whilst the majority of calls will be inbound, there will be the occasional outbound call but these will be to our current customers.
Questions around training? We’re committed to helping you develop a long and rewarding career with us. You will go through a rigorous training program learning our systems, products, services and how we treat our customers. There will always be a Coach or Team Leader on hand to help should you have any queries. Our culture is very human – we are all about our people. We are a diverse business that say it as it is.
You can leave corporate jargon at the door here at Utility Warehouse and just be yourself. If you want to join a business and team that celebrates you being your best self then we could be just what you are looking for too! We embrace both diversity and inclusivity. So, we’ve built a culture where everyone counts – one where you’ll feel valued and respected.
As an award-winning FTSE 250 company we offer stability, recognition and career progression. Unlike other large companies however, we continue to have a welcoming, family feel. That’s probably why lots of the team who joined us from the beginning are still here.
Our HQ is based in Colindale, Edgware. We have fantastic onsite facilities including a subsidised canteen, chill out areas and a very active social calendar. Whether you fancy joining our CEO Andrew Lindsay for breakfast to find out more about what’s going on at UW or you fancy joining some colleagues for a movie night screening in our auditorium – there is something for everyone!
Our standard working week is 40 hours across 5 days between Monday to Saturday. Our shift patterns are: 8.30am - 5.30pm or 9am - 6pm Monday to Friday and 9am to 4.30pm Saturday. We provide you with four weeks notice of your shift patterns so that there is plenty of time for you to arrange your personal life to achieve that work life balance.
You will be required to work every other Saturday as part of your standard shifts.
Your starting salary will be £22,000. Upon successful completion of your probation, you will be entitled to a £500 increase and there will be a further increase of £500 6 months after that. That will bring your total base salary to £23,000! On top of this competitive salary, we are offering a monthly bonus - up to 10% of your salary. You’ll also benefit from 25 days holiday (plus bank holidays), free parking, an annual salary review, share options, an additional Christmas Bonus, staff discount, subsidised canteen and much more!