End User Experience Team Analyst

The End User Experience Team is a cross discipline team whose primary focus is on
ensuring that the end user is able to work without interruption and enable the value add of
those employees. Through analysis of tickets, and automation work the end user experience
team will, where practical, identify improvements to the user experience that can be
automated or simplified. The Team is responsible for the on-boarding of new staff technically
and will work with the relevant teams to continually improve processes to improve the end
user experience.

You will join our End User Experience Team and be involved with new ways of working,
acting as testers and drivers of the new technologies.

Key responsibilities:
You will be part of the IT Desktop Support team and duties will include, but not limited to, the
following:
  • Active Directory, SCCM, JAMF administration
  • Building and maintaining base images for Linux, Windows, macOS
  • Basic network support and troubleshooting (switches and firewalls)
  • Optimisation and automation of processes

Required:
  • Ability to plan, architect and deliver technical projects with many moving parts and dependencies
  • Scripting or development background (python, bash, powershell… we don’t mind)
  • Good working knowledge of Linux and Windows

Nice to have:
  • Experience and interest in modern software development practices: containerisation and orchestration, pipeline management (CI/CD) and the overall DevSecOps approach.
  • IT Graduate with an IT related degree or diploma
  • Industry certifications i.e. Microsoft, CompTIA, Cisco etc.

Key Personal attributes:
  • Autonomous and self starter
  • Creative thinker
  • Security aware/conscious
  • Effective communicator
  • Responsible and with good time keeping
  • Excellent customer facing skills and be well presented
  • Clear and methodical approach to problems and troubleshooting
  • Ability to see the "big picture" from a company and financial point of view
  • Able to remain calm in pressure situations
  • Ambitious and keen to learn new skills
  • Friendly with a good sense of humour

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