Product Designer - UI/UX

We're a supplier of home services (Energy, Telephony, Insurance & Broadband) with around 2% of the UK market, a unique business model and a huge potential to grow.

As an established, 20-year-old British company our challenges are to rebuild whilst continuing to innovate and compete, in order to develop a platform to enable the future growth of the business. 

At the beginning of 2016 we started a fundamental transformation here at Utility Warehouse - driven by the Board, there’s a strong desire to become a modern, agile, UX and tech-led business.

Our product and technology teams are a mix of new joiners and company veterans - a lot of the usual practices and processes still need establishing so it's definitely a good time to join and influence how things shape up in the future.

There's plenty of exciting things to happen here over the next 3-5 years; we have the plan and the budget to make it a good ride.

Who are Utility Warehouse?
  • Rated #2 in UK for customer satisfaction, after Amazon
  • Winner of dozens of Which? and Moneywise awards
  • The UK’s most trusted supplier of essential services

Why are we different?
  • A completely unique route to market, reducing customer acquisition cost
  • Fully integrated systems, enabling a seamless customer experience & high efficiency
  • A focus on value, instead of price, enabling us to deliver high quality service & achieve very low customer churn

What do we look like?
  • Revenue: £729.2m • Profit: £52.2m (FY16/17)
  • ~600,000 paying customers • taking over 2.1 million services
  • Brand new London HQ (picture) with chefs, play areas & snooze rooms

Why join us?
  • An opportunity to experiment, learn & innovate
  • Experience a completely unique business
  • Be part of building a scalable platform

Introduction
  • A key design hire into our Product & Technology Team

The Role
  • A critical new role, that touches every aspect of our business
  • Responsible for the design of our user facing products for external and internal teams
  • A design leader, who aspires to build market-leading products at scale

You are
  • Hard working • tech-savvy • commercial • ambitious • good with people • hungry • a driver of change • inquisitive • not afraid to experiment and learn

You have
  • Proven track record of achievement in delivering world-class products (as well as in your other hobbies + interests)
  • A wide array of experiences that give you a broad set of skills 
  • That rare combination of business savvy, customer empathy & tech literacy

We will
  • Challenge you to reach new heights
  • Compensate you well
  • Expect you to keep learning + growing

It goes without saying
  • Experience working in Agile environments
  • Experience in multiple design roles
  • You're adaptable to rapid change and push to get things done

More on the role

Product Design 
- We have several teams building user facing applications, for our approx 600,000 customers, 50,000 partners and our 1000 call centre & back office staff
- We're looking for someone who is passionate about user experience to work in our in-house design team and we expect you to:
  • Establish best practices & common design patterns across a range of products
  • Work with PMs to solve UX challenges
  • Enjoy a rapid, iterative development cycle and a culture of continuous improvement 
  • Ingrain a hypothesis-driven, customer-led ethos into our development iterations 
  • Aim for perfection but recognise when good enough is okay
  • Desire to make things as simple as possible

Required Experience:
  • UX design & graphic design for web apps across web, mobile + tablet
  • Mobile & tablet apps (hybrid and/or native)
  • User Centred Design, CX & IA
  • Optimising funnels for conversion

It goes without saying:
  • You have a track record of products that are shipped
  • No ego. We're looking for someone with a truly collaborative and team-orientated nature.
  • You care about why, and will probe deeply to understand the problems you're solving.
  • You take ownership, this is a 'get your hands dirty' role (as are all our roles)
  • You're really, really good at what you do, you'll be working with a strong team of product people and engineers. 
  • You're data-savvy, outcome focussed and empathetic to user needs and pain points
  • You love a good challenge

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