Role title: Ability to Pay Advisor
Hours: 8.30am - 5.30pm, Monday - Friday
Location: Colindale, London
Would you like to build your career in one of the UK's fastest growing companies? Here at Utility Warehouse, we pride ourselves on delivering award-winning service to our members. If you take pride in what you do – come and join us!
Who we’re looking for
We aren’t looking for someone with years of experience in customer debt support but let’s face it this role will need proven resilience and empathy skills. You will need to be very comfortable in managing difficult conversations, support our customers in tough situations and find solutions to challenges. Whilst we can’t promise it will be easy, we can assure you it will be rewarding!
- Can you build relationships and rapport with customers on the phone easily?
- Do you get excited at solving problems to find resolutions for customers?
If you think you are tough enough yet people orientated enough to think on your feet and deliver great customer support during vulnerable times then we want to hear from you!
Don’t forget though, you’ll need to be eligible to live and work in the UK.
What you'll do?
In a nutshell, as part of the Debt Support Team you will be empowered to support customers who are struggling with ongoing payment issues on their account.
On a day to day basis this looks like:
- Calling our customers and addressing issues on their account to provide support
- Conducting health checks for repayment arrangements and advising on any payment revisions/amendments
- Ensuring that customers with repayment arrangements are comfortable with their plans;
- Identifying vulnerable customers and offering additional support to them - including referrals to citizens advice or debt charities where appropriate.
The fine print
Your starting salary will be a competitive £22,000 and you'll be eligible for a £500 increase after completing your probationary period - which is typically six months. You'll also get another increase to £23,000 six months after that. You’ll also benefit from 25 days’ holiday (plus bank holidays), free parking, an annual salary review, share options, an additional annual bonus, staff discount, subsidised canteen and much more!
The perks of working for us!
Despite being 20 years old with over 1300 employees, unlike other large companies we continue to have a welcoming, family feel. That’s probably why lots of the team who joined us from the beginning are still here.
In addition to your annual salary and bonus, you’ll also benefit from 25 days’ holiday (plus bank holidays), Pension scheme, discounted health benefits and gym membership and a Gourmet Society membership.
Our HQ is based in Colindale, London and we have fantastic onsite facilities including:
- Free parking
- Subsidised canteen
- Onsite nurse
- Recreational break out areas including pool tables, table tennis tables and quiet/sleep pods
- Personal training, onsite yoga and pilates
We also have a very active social calendar including:
- Quiz nights
- Sporting events
- Family Summer party
- Christmas kids party
- Christmas craft fair
- Company Christmas party plus plenty more!
Our UW Life Forum, Diversity Society, Charitee Committee and Book Clubs are a few of many employees led groups that you could join in addition to your day to day role here. Basically, whether you fancy joining our CEO Andrew Lindsay for breakfast to find out more about what’s going on at UW or joining some colleagues for a movie night screening in our auditorium – there is something for everyone!
Get to know us
Utility Warehouse are an award-winning FTSE 250 company and a one-stop shop for all things utilities. We are 20 years old and continue to grow strength to strength which means we can offer you stability, recognition and career progression.
You can leave corporate jargon at the door here at Utility Warehouse and just be yourself. If you want to join a business and team that celebrates you being your best self then we could be just what you are looking for! We embrace both diversity and inclusivity. So, we’ve built a culture where everyone counts – one where you’ll feel valued and respected.
What are you waiting for?
Take a plunge an apply now…be part of something special, be part of our team purple!
Once we receive your application you will receive an email or call from our amazing resourcing team within 48 hours. This is your opportunity to shine and tell them why you would be perfect for the UW family.
Want a sneak peak into what it’s like to work for us?