Part-Time Evening Correspondence Team Leader

Role Title: Part Time Correspondence Team Leader
Hours: 20 hours per week
Shifts: 6pm to 10pm Monday to Friday 
Location: Colindale, North London
Full training provided
Hello, we're Utility Warehouse
We help people get on with their lives and spend their time how they want to. And we’re bringing together a nation of self-starters to build a different type of utility company.
One where partners can run their own business and reach the goals that matter to them.
For customers, we offer permanent peace of mind. One bill, great value and no need to ever switch again.
And for our people, we provide clear opportunities to help them achieve both their professional and their personal ambitions.
A bit more about us
You probably won't have heard much about us, but we're one of the UK's biggest, home-grown success stories of the last 20 years.
We're a FTSE 250 business and knocking on the door of £1 billion in annual revenue. But in two decades of phenomenal change and growth as a business, there are two things that have remained constant:

  • We bundle together all our customers' household utilities and send them a single monthly bill
  • We don't promote our services directly to customers - we have 40,000 partners around the country who recommend us

And we know we’re onto something - we were the Which? ‘Utilities Brand of the Year’ in 2018 - but we’re only just getting started...
Who we’re looking for
You will be the contact point for advisors so you should be positive, proactive and ultimately lead by example through engagement and achieving team targets. You will also need to have excellent communication skills; both written and verbal. 
We’re on the lookout for someone that can: 

  • Lead and motivate the team to optimum performance levels 
  • Provide clear direction with timely and effective communication 
  • Support though coaching and setting of objectives.
  • Manage performance through regular reviews
  • Conduct development reviews and recommend training 
  • Deliver all departmental KPIs and objectives 
  • Identify and implement improvements to enhance the customer experience 
  • Build effective relationships with other teams and departments
  • Create an inspiring team environment with an open communication culture
  • Suggest and organise team building activities
  • Understand the need for flexibility when implementing change

Don’t forget though, you’ll need to be eligible to live and work in the UK.
The perks of working for us!
As an award-winning FTSE 250 company we offer stability, recognition and career progression. In addition to your annual salary and bonus, you’ll also benefit from 25 days’ holiday (plus bank holidays), a pension scheme and share options.
Our HQ is based in Colindale, London where you will benefit from some great perks including:

  • State of the art facilities with free onsite parking, subsidised canteen, pool tables, table tennis tables and quiet/sleep pods
  • Health & wellbeing benefits including onsite personal training, yoga and pilates, discounted healthcare & gym membership, an onsite nurse, gourmet society membership and more!
  • An active social calendar including monthly movie nights, quiz nights, family parties and plenty more!
  • Clubs & committees for employees with a shared interest such as sports, reading, charitee, diversity etc

Basically, whether you fancy joining our CEO Andrew Lindsay for breakfast to find out more about what’s going on at UW or joining some colleagues for a movie night screening in our auditorium – there is something for everyone!
Want a sneak peak into what it’s like to work for us?

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