New Customer Onboarding Advisor

Role title: New customer onboarding advisor (Call Center customer services) 
Salary: £22,000
Hours: 8.30am - 5.30pm Monday to Friday with alternate Saturdays
Location: Colindale, London 
Closing Date: 20th September 2019

Would you like to build your career in one of the UK's fastest growing companies? Here at Utility Warehouse, we pride ourselves on delivering award-winning customer service to our members. If you take pride in what you do – come and join us!  

Who we’re looking for

You don’t need years of experience but you do need the right attitude and an ability to deliver a warm welcome to all our new customers.
Ask yourself: 

  • Do you have a “customer first” approach in everything you do?
  • Do you enjoy and take pride in communicating with different types of customers?
  • Are you often described by others as someone super organised?
  • Can you come into work everyday feeling passionate about delivering an energetic and warm welcome to our new customers?
  • Can you get excited by expanding your knowledge of our products and services? 

If your response to the above is yes, the Welcome Team Advisor role is for you!

Don’t forget though, you’ll need to be eligible to live and work in the UK.

What you'll do?

In a nutshell, our Welcome Team deliver a warm and award-winning on-boarding experience to all our new customers. This is a really rewarding role where you will take full responsibility in providing first-hand support to our Members and Partners.

On a day to day basis this looks like: 

  • Providing a high quality customer interaction on every call you take
  • Ensuring incoming calls are answered with priority and a warm smile!
  • Ensuring that customer records are accurately maintained including making any amendments required
  • Being empowered to improve our customer experience by providing feedback to the Welcome Management team

The fine print

Our standard working week is 40 hours across 5 days between Monday to Saturday. Our shift patterns are: 8.30am - 5.30pm or 9am - 6pm Monday to Friday and 9am to 4.30pm Saturday. We provide you with four weeks notice of your shift patterns so that there is plenty of time for you to arrange your personal life to achieve that work life balance. 
You will be required to work every other Saturday as part of your standard shifts.
Your starting salary will be £22,000. Upon successful completion of your probation, you will be entitled to a £500 increase and there will be a further increase of £500 6 months after that. That will bring your total base salary to £23,000! On top of this competitive salary, we are offering a monthly bonus - up to 10% of your salary. 
The perks of working for us!

Despite being 20 years old with over 1300 employees, unlike other large companies we continue to have a welcoming, family feel. That’s probably why lots of the team who joined us from the beginning are still here. 

In addition to your annual salary and bonus, you’ll also benefit from 25 days’ holiday (plus bank holidays), Pension scheme, discounted health benefits and gym membership and a Gourmet Society membership.

Our HQ is based in Colindale, London and we have fantastic onsite facilities including:
  • Free parking
  • Subsidised canteen
  • Onsite nurse
  • Recreational break out areas including pool tables, table tennis tables and quiet/sleep pods
  • Personal training, onsite yoga and pilates

We also have a very active social calendar including:
  • Movienights
  • Quiz nights
  • Sporting events
  • Family Summer party
  • Christmas kids party
  • Christmas craft fair 
  • Company Christmas party plus plenty more!

Our UW Life Forum, Diversity Society, Charitee Committee and Book Clubs are a few of many employees led groups that you could join in addition to your day to day role here.  Basically, whether you fancy joining our CEO Andrew Lindsay for breakfast to find out more about what’s going on at UW or joining some colleagues for a movie night screening in our auditorium – there is something for everyone!

Get to know us

Utility Warehouse are an award-winning FTSE 250 company and a one-stop shop for all things utilities. We are 20 years old and continue to grow strength to strength which means we can offer you stability, recognition and career progression.

You can leave corporate jargon at the door here at Utility Warehouse and just be yourself. If you want to join a business and team that celebrates you being your best self then we could be just what you are looking for! We embrace both diversity and inclusivity. So, we’ve built a culture where everyone counts – one where you’ll feel valued and respected. 

What are you waiting for?

Take a plunge an apply now…be part of something special, be part of our team purple!

Once we receive your application you will receive an email or call from our amazing resourcing team within 48 hours. This is your opportunity to shine and tell them why you would be perfect for the UW family.

Want a sneak peak into what it’s like to work for us?

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