Would you like to build your career in one of the UK's fastest growing FTSE 250 companies? We pride ourselves on delivering award-winning customer service. If you take pride in what you do – come and join us!
About the role
Our payment solutions team are responsible for managing the accounts of our members who have fallen into arrears. Our team take a caring and supportive approach to collections - and work with our customers to get their accounts back on track.
We are looking for a talented customer service advisor to join our team. You’ll be helping our most vulnerable customers resolve issues and get on top of their ongoing accounts. This will include:
- Contacting customers to resolve ongoing issues on their account.
- Receiving calls from customers in our arrears process - including setting up repayment arrangements and advising on any payment revisions/amendments which need to be made.
- Speaking to authorised third parties and providing instruction on our enforcement process (agents, engineers etc).
- Identifying vulnerable customers and offering additional support to them - including referrals to citizens advice or debt charities where appropriate.
About you
You'll need to be able to empathise with people in tough situations and be comfortable handling challenging customer calls. To be successful, you'll also need:
- To be able to build relationships with people and case manage their issue through to resolution.
- A natural ability to build rapport with customers.
- The ability to take ownership of a problem and see it through to resolution.
- To be able to think differently about problems of all types, challenges assumptions, and throws themselves into creating new solutions.
What we offer
As a FTSE 250 company we offer stability and career progression. Unlike other large companies however, we continue to have a welcoming, family feel. That’s probably why lots of the team who joined us from the beginning are still here.
Your starting salary will be a competitive £22,000 and you'll be eligible for a £500 increase after completing your probationary period - which is typically six months. You'll also get another increase to £23,000 six months after that. You’ll also benefit from 25 days’ holiday (plus bank holidays), free parking, an annual salary review, share options, an additional annual bonus, staff discount, subsidised canteen and much more!
Be yourself
We embrace both diversity and inclusivity. So, we’ve built a culture where everyone counts – one where you’ll feel valued and respected.
About us
You can leave corporate jargon at the door here at Utility Warehouse and just be yourself. If you want to join a business and team that celebrates you being your best self then we could be just what you are looking for too! We embrace both diversity and inclusivity. So, we’ve built a culture where everyone counts – one where you’ll feel valued and respected.
Our HQ is based in Colindale, London. We have fantastic onsite facilities including a subsidised canteen, chill out areas and a very active social calendar. Whether you fancy joining our CEO Andrew Lindsay for breakfast to find out more about what’s going on at UW or you fancy joining some colleagues for a movie night screening in our auditorium – there is something for everyone!