Hello, we're Utility Warehouse

We help people get on with their lives and spend their time how they want to.

And we're bringing together a nation of self-starters to continue to build a different type of utility company.

One where our Partners can run their own business and reach the goals that matter to them.

For customers, we offer simplicity, savings and permanent peace of mind - with one bill, great value and no need to ever switch again.

And for our people, we provide clear opportunities to help them achieve both their professional and their personal ambitions.

A bit more about us

You probably won't have heard much about us, but we're one of the UK's biggest, home-grown success stories of the last 20 years.

We're a FTSE 250 business and knocking on the door of £1 billion in annual revenue. But in two decades of phenomenal change and growth as a business, there are two things that have remained constant:

  • We bundle together all our customers' household utilities and send them a single monthly bill.
  • We don't promote our services directly to customers - we have 40,000 partners around the country who recommend us.

And we know we’re onto something - we were the Which? ‘Utilities Brand of the Year’ in 2018 - but we’re only just getting started…

What we’re looking for

In a nutshell, someone who can help bring our brand to life clearly and coherently, and across a range of different touchpoints.

We’re looking for someone to join our fast-moving business and growing creative team that can deliver a constant flow of copy and content needs for use both in and externally.

What you’ll be responsible for

You’ll help shape creative solutions that make prospective partners and their customers take notice of UW.

You’ll help evolve our brand tone of voice and drive understanding of that tone across the wider business.

You’ll develop bold, eye-catching stories that inspire, and also deliver simple transactional copy that can drive action.

You’ll turn detailed and often complex information into easy to understand communications.

You’ll help shape and develop ideas and content across a broad range of touchpoints, including:

  • Advertising - emails, SMS.
  • Publications - such as NewsPlus and YOUW, our magazines for Partners and staff.
  • Product copy - web, in-app, portals and more.
  • Events and internal comms.

You’ll work as part of a broader creative team within Marketing - alongside Product Designers, Brand Designers and Content Developers.

A bit more about you

You can deliver a coherent brand story and experience through multiple touchpoints.

You seek out and respond to performance data, using it to improve the effectiveness of future creative work.

You’re a strong and persuasive presenter and can use your solid communications skills to build support for ideas and initiatives amongst a wide range of stakeholders and personality types across the business.

You’re empathetic and build partnerships internally and externally based on trust and performance.

You champion professionalism and rigour, deliver broad programmes of work with excellence and have a very strong eye for detail.

You’ve cut your teeth as a copywriter either in-house or at an agency - with 2 years under your belt.

And like all UW people, you’re motivated and ambitious, both for yourself and the business you work for.

What we’re offering

The opportunity to join an established and dynamic business that’s going through significant change and has huge growth potential.

A very competitive basic salary, some great benefits and the potential to join our share option scheme.

And by helping us achieve our business and brand goals, you’ll be one of the most sought-after marketing talents in London.

Interested? Get in touch

If this role sounds like it was made for you, please get in touch and tell us why.

If it doesn’t, but you still like the sound of Utility Warehouse drop us a line anyway. We’re hiring in all sorts of positions across the business.

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