Data Resolutions Team Leader

Would you like to build your career in one of the UK's fastest growing companies? We pride ourselves on delivering award-winning customer service. If you take pride in what you do – come and join us!

About the role

UW Home Services - part of Utility Warehouse - provide smart meter installation and maintenance services to Utility Warehouse energy customers. We are looking to recruit a Data Resolutions Team Leader to support the Data Operations Manager.
The Data Resolutions Team focus on analysing trends, conducting investigations into inaccuracies and coordinating resolutions in the following areas:
●      Customer complaints
●      Campaign management and customer selection
●      Data quality
●      Abort management and resolution
The main responsibilities include, but are not limited to:
●      Consistently achieve operational objectives as defined by the Data Operations Manager.
●      Supporting team members to ensure they have the tools to complete their daily duties
●      To be responsible for analysing and reinventing business processes to support the operation and to encourage continuous improvement
●      Training team members on systems and processes
●      Compiling department performance reports
●      Scheduling and prioritising team workloads
●      Ensuring high levels of customer service is consistently delivered
●      Conducting quality checks on department output
●      Email query inbox management

About you

We are looking for an individual who is data driven with a strong attention to detail. We require that the candidate has:
●      Excellent Excel skills
●      Great leadership skills
●      The ability to motivate self and team member
●      Strong initiative and focus
●      The ability to drive company culture & values within the team
You will enjoy a challenge and enjoy being part of a close-knit team. You will also need to be a great communicator, able to work well with others in order to achieve outstanding results.

Applicants must be eligible to live and work in the UK

What we offer

As a FTSE 250 company we offer stability and career progression. Unlike other large companies however, we continue to have a welcoming, family feel. That’s probably why lots of the team who joined us from the beginning are still here.
Your starting salary will be £23,000 per annum. You’ll also benefit from 25 days holiday (plus bank holidays), Company bonus structure, free parking, an annual salary review, life assurance, a contributor pension scheme, staff discounts and much more!

Be yourself

We embrace both diversity and inclusivity. So, we’ve built a culture where everyone counts – one where you’ll feel valued and respected.

About us

●      We’re the UK's only fully integrated utility services provider – covering both the communications and energy markets.
●      You may not have heard of us though, because we don’t waste money on expensive advertising. Instead, our growth has been fuelled by 'word of mouth' recommendations.
●      And it works – we now have over 600,000 customers, 40,000 Partners and a team of 1,000+ at our NHQ in London.
●      We’re passionate about delivering excellent customer service and this is a passion that runs right through the company.
●      That’s why we’ve won so May awards – including the Which? Best Utility Supplier of the Year 2018 award.
●      UW Home Services is based in Bolton, Greater Manchester, just off the M61 motorway and can easily be accessed via a short commute from the Greater Manchester & Lancashire regions.

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