As a UX Recruitment Coordinator, you will play a critical role in engaging and creating an outstanding experience for our research participants. In this role, you will source, schedule, manage communications and ensure research participants can successfully complete their assigned tasks for a wide range of UX studies. The ideal candidate possesses a can-do attitude, loves multi-tasking, is a scrappy self-starter and creative problem solver. This is a great opportunity for someone who is thinking about ultimately pursuing a career in project management or UX research to get their foot in the door.
Responsibilities:
- Scope new projects, handle logistics, and create tactics for recruitment requests
- Understand recruitment feasibility, know when to recommend custom recruitment
- Develop and review screeners to ensure they will lead to qualified participants
- Participant recruitment and study execution: schedule, communicate, manage logistics, provide general tech support and follow up ensuring outstanding participant experience
- Ensure on-time project completion and quality of deliverable(s)
- Manage multiple requests, resources and projects at once
- Generate project collateral to remain organized and keep stakeholders informed
- Proactively communicate with key stakeholders to maintain clarity and consistency throughout project progress
- Partner with Project Managers and Researchers to deliver full service projects
- Develop and document processes that can be easily shared with other team members
Qualifications:
- Bachelor's degree
- 1+ years experience in project coordination or admin (UX Research or recruitment background a plus)
- Outstanding Excel skills with ability to work with large datasets in spreadsheets
- Experience with scheduling, calendar management, survey and collaboration tools (Clarizen, YCBM, Survey Monkey, Google Forms, Excel 365, G-Suite)
- Strong technical aptitude and analytical skills
- Excellent written & verbal communication skills
- Highly organized with strong attention to detail
- Ability to multitask, problem solve, prioritize and manage time effectively
- Professional, highly motivated and customer-centric
- Excited to learn and grow, thrives in fast-paced, frequently changing environment
Additional Information
Besides a great work environment and the opportunity to change the world, we offer competitive salary, benefits, plenty of perks, as well as stock options.
Learn more about what it's like to work at UserTesting at: https://www.usertesting.com/about-us/jobs