Technical Program Manager

Company Description
UserTesting enables companies to put their customers at the center of every business decision by leveraging the power of human insights. The most advanced on-demand customer insights platform, UserTesting enables product managers, UX researchers and designers, marketers, and digital executives to connect with their exact target customer in a matter of hours and uncover actionable insights that drive ROI. More than 35,000 companies have adopted UserTesting to make smarter business decisions throughout the design and development of their digital experiences as well as in their marketing messaging and competitive positioning.

Job Description
Technical Program Manager will join the Business Systems team in supporting ecosystem integrity, scalability and data quantity to meet the business growing requirements and strategies. Our team supports Sales, Marketing, Customer Success, Professional Services and Finance teams. This role will manager Projects which include system implementation, ecosystem architecture, system optimization and custom development. System include are all SAAS tech stack and the UserTesting Platform integrations. 

Responsibilities:
  • Manage all aspects of project management from planning, resourcing, communications, timeline, budget, change, risks and issues
  • Facilitate the definition of project objectives, scope, and schedule
  • Think and act strategically around process and efficiency.
  • Create project plans, document system and business processes, and work with different departmental stakeholders to reflect current business model.
  • Leverage organizational resources to improve capacity for project work
  • Coordinate with internal partners for successful transitions from planning phases through launch
  • Communication and present project status to cross-functional teams
  • Designing, implementing, and leading the day-to-day update process of these schedules to appropriately identify schedule issues early
  • Prepare upfront estimates of time and resource utilization, and update over the course of the project.
  • Facilitate change control and risk mitigation.
  • Analyze risk and mitigation accordingly, including contingency plans and initiating corrective action.
  • Working with outside development contractors

Requirements:
  • PMP/PMI or related Project Management certification preferred
  • Minimum of 7 years of project management experience
  • Proven experience in managing software-as-a-service projects.
  • Experience or deep knowledge with solutions such as CRM, CMS, Marketing Automation, Ticket Management.
  • Proven experience working in a fast pace SAAS startup environment.
  • Able to manage changing requirements and priorities
  • Strong systems-level critical thinking skills
  • Strong leadership, diplomatic and motivational skills including the ability to lead up, across and down multiple teams. Holding teams accountable for their commitments, removing roadblocks to their work
  • Experience working with remote teams
  • Comfortable in a fast-paced team environment that requires strong time-management and prioritization skills and a varying degree of ambiguity
  • Diplomacy and interpersonal skills of the highest quality

Additional Information
Besides a great work environment and the opportunity to change the world, we offer competitive salary, benefits, plenty of perks, as well as stock options.

Learn more about what it’s like to work at UserTesting at: https://www.usertesting.com/about-us/jobs

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