UX Researcher (San Francisco/Seattle)

UserTesting enables every organization to deliver the best customer experience powered by human insight. With UserTesting’s on-demand Human Insight Platform, companies across industries make accurate customer-first decisions at every level, at the speed business demands. With UserTesting, product teams, marketers, digital and customer experience executives confidently and quickly create the right experiences for all target audiences, increasing brand loyalty and revenue. UserTesting has over 1,200 subscription customers, including 48 of the top 100 brands in the world, and has delivered human insights to over 35,000 companies to-date.

Founded in 2007 and backed by Accel and OpenView, UserTesting is headquartered in San Francisco with offices in Atlanta and Edinburgh. To learn more, visit www.usertesting.com.


Job Description

The UX Researcher is primarily responsible for conducting, analyzing, and reporting on user-centered design research and usability studies for customers, both internal and external to UserTesting. They are focused on excellence in delivery. Common industries we work with include e-Commerce, Finance, Technology, Education, Health, Non-Profit, and B2B.

The ideal candidate is dedicated and confident in their ability to provide customers withvaluable insights and focused on refining their research and client-interaction skills while eagerly taking on new projects. They are also invested in sharing UX knowledge, interested in conducting training workshops, and visiting clients.

Responsibilities
  • Develop and maintain in-depth knowledge of Standard, Intermediate, and selected Advanced research methodologies and data analysis techniques as they evolve.
  • Plan, write scripts for, and analyze sessions to learn preferences, attitudes, behaviors, and feedback in collaboration with internal and external customers.
  • Define and write reports including findings and recommendations that drive user discovery and future design improvements.
  • Review and provide insightful feedback on test plans written by colleagues and customers.
  • Obtain and refresh AMPed Certification across the study types for which this certification is available.


Success Metrics
  • 4-5 projects at a time
  • 75% customer work
  • 4.5+ average customer feedback score
  • 4.5-5 average internal feedback score
  • 1+ industry event per year


Description of success
  • Deliver consistently high-value Standard, Intermediate, and selected Advanced study deliverables, working with customers and other UserTesting team members to ensure clear objectives are defined and achieved.
  • Focus on learning about industry trends, customer management, and contributing to UserTesting product and service enhancements.
  • Bachelors/Masters degree in behavioral science or closely related discipline. These fields may include but are not limited to Human-Computer Interaction, Psychology, Sociology, Interface Design, or Computer Science.
  • At least 2-4 years or relevant experience in Human Factors as a UX Researcher, Analyst, or similar role in a professional environment.
  • Experience with a variety of user-centered research tools and methods, ideally in running a variety of studies.
  • Solid written and verbal communication.
  • Technology-savvy and personable.
  • Ability to synthesize and distill large amounts of qualitative data to surface meaningful information.



Additional Information

Besides a great work environment and the opportunity to change the world, we offer competitive salary, benefits, plenty of perks, as well as stock options.

Learn more about what it’s like to work at UserTesting at: https://www.usertesting.com/about-us/jobs


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