Business Analyst

Job Description
We are hiring a Business Analyst to join our client service team. You will work alongside other business analysts and report directly to the project manager. Your main tasks will include performing detailed requirements analysis and troubleshooting, documenting processes, and communicating your findings to both internal team and customers. To succeed in this role you should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users.

Desired Skills & Experience
  • Bachelor’s degree required
  • 0-2 years working with clients to provide client service/technical support
  • Must demonstrate strong experience with Microsoft Office (excel, word, powerpoint). 
  • Detail oriented with high degree of speed and accuracy
  • Should possess aptitude to learn new technologies with strong flexibility and adaptability to the changing work environments
  • Excellent verbal and written communications skills are a must for both internal communication and customer-facing communication
  • Well organized and the ability to self-manage and work with minimal guidance
  • Must have solid analytical skills, troubleshooting skills and goal oriented
  • Energetic team player that can work with minimal direction in startup environment 
  • Energy industry experience a plus
  • Experience working with Database technology (Access / SQL) a plus

Roles and Responsibilities 
  • Drive the customer support life cycle, starting from analyzing the issues, finding the root cause, suggesting the solution and following through to the resolution of the issue in a timely manner
  • Understand business requirements and develop a plan to execute internal/external projects on time and within budget constraints 
  • Provide support to project managers with standard implementation and operational tasks 
  • Develop, improve and maintain processes surrounding customer acceptance of delivered Urjanet data
  • Coordinate with the Chennai, India team to ensure that Service Level Agreements (SLAs) are met, and data deliveries are on schedule and in compliance with quality standards
  • Provide recommendations for process and product roadmap enhancements and feature requests
  • Develop KPI reports and metrics, and prepare documentation to support customer processes
  • This candidate must be energetic, highly motivated, and possess ability to learn quickly in fast paced environment.

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