Business Analyst Intern

Job Description
The successful candidate will work in a fun team environment that supports implementation projects and ongoing support. An essential part of this position is supporting customers to set up online accounts and managing the collection of the data and delivery processes. Primary duties will be managed in help desk environment and proprietary systems.

Desired Skills & Experience
  • Must demonstrate strong experience with Microsoft Office (excel, word, powerpoint). Experience working with Database technology (Access / SQL) a plus
  • Strong attention to detail and high degree of speed and accuracy
  • Aptitude with new technologies and strong flexibility and adaptability to the changing work environments
  • Interest in the energy industry

Roles and Responsibilities 
  • Assist with customer requirements and develop a plan to execute projects on time and within budget constraints
  • Assist with the quality assurance process surrounding the life cycle of expected accounts until delivery
  • Develop, improve and maintain processes surrounding customer acceptance of delivered Urjanet data
  • Coordinate with the Chennai, India team to ensure that Service Level Agreements (SLAs) are met, and data deliveries are on schedule and in compliance with quality standards
  • Provide recommendations for process and product roadmap enhancements and feature requests
  • Manage standard and custom customer projects
  • Provide support to project managers with standard implementation and miscellaneous tasks
  • Assist with timely closing of help desk tickets, including the source cause of issues, and present the source cause to key stakeholders of the project to ensure positive customer satisfaction
  • Develop KPI reports and metrics, and prepare documentation to support customer processes

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