Business Analyst

Desired Skills & Experience
  • Bachelor’s degree required
  • 2+ years working with clients to provide client service/technical support
  • Must demonstrate strong experience with Microsoft Office (excel, word, powerpoint). 
  • Experience working with Database technology (Access / SQL) a plus
  • Detail oriented with high degree of speed and accuracy
  • Should possess aptitude to learn new technologies with strong flexibility and adaptability to the changing work environments
  • Excellent verbal and written communications skills are a must for both internal communication and customer-facing communication
  • Well organized and the ability to self-manage and work with minimal guidance
  • Must have solid analytical skills, troubleshooting skills and goal oriented
  • Energetic team player that can work with minimal direction in startup environment 
  • Energy industry experience a plus

Roles and Responsibilities 
  • Understand business requirements and develop a plan to execute internal/external projects on time and within budget constraints 
  • Provide support to project managers with standard implementation and miscellaneous tasks 
  • Manage the quality assurance process surrounding the life cycle of expected accounts until delivery
  • Develop, improve and maintain processes surrounding customer acceptance of delivered Urjanet data
  • Coordinate with the Chennai, India team to ensure that Service Level Agreements (SLAs) are met, and data deliveries are on schedule and in compliance with quality standards
  • Provide recommendations for process and product roadmap enhancements and feature requests
  • Assist with timely closing of help desk tickets, including the source cause of issues, and present the source cause to key stakeholders of the project to ensure positive customer satisfaction
  • Provide support in connection with expected accounts, project reports and other key tasks to facilitate implementation
  • Develop KPI reports and metrics, and prepare documentation to support customer processes
  • Set, achieve and report updates against weekly goals
  • This candidate must be energetic, highly motivated, and possess ability to learn quickly in fast paced environment.
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