Enterprise Account Manager

Enterprise Account Manager
Updox is searching for a high-energy Enterprise Account Manager to engage with our current Enterprise customers.  In this role you will be the focal point of contact after the client goes live.  This position will have a direct impact on our success at Updox by strengthening our relationships with our Enterprise customers. This position is responsible for account strategy, revenue retention, upsell and cross-sell.  A successful Enterprise Account Manager will also provide insight on the customers to the leadership.

What you’ll do...
  • Manage executive relationships with existing enterprise customers
  • Develop and execute client specific strategic account plans
  • Identify, build and close upsell and cross sell opportunities
  • Coordinate with cross-functional teams both internally and externally to structure and negotiate deals
  • Communicate clearly and consistently with customers and executives to ensure expectations with the Updox product are met appropriately 
  • Skillfully navigate the nuances of complex teams that work for large healthcare organizations
  • Track designated program management metrics and monitor critical path activities related to programs
  • Lead cross-functional solution discussions and identify solutions that are in the best interest of the customer and Updox
  • Understand Updox technical product capabilities and customer software interfaces

What you’ll bring….
  • 7+ years working in a customer-facing role focused on SaaS / PaaS technology solutions
  • 5+ years working in healthcare services preferred 
  • Bachelor's degree (MBA preferred)
  • Experience working with and building digital healthcare products
  • A “whatever it takes” approach to make a relationship successful, whether that means hunting down that elusive answer or rallying the troops to hit a deadline that was promised to a customer
  • Strong communication (written and oral) skills and experience
  • An open, collaborative style with demonstrated ability to perform independently
  • Ability to communicate complex technical terms in an easy to understand, nontechnical manner

Please note this is not a remote position.  All candidates must be able to work from our Dublin Ohio offices.


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