Maintenance Technician

SUMMARY STATEMENT The Maintenance Technician performs a variety of maintenance and repair tasks in order to keep the hotel in compliance with the company and government’s standards for functionality, cleanliness, safety, and security.

PRIMARY DUTIES AND ACCOUNTABILITIES
  • Maintains the basic upkeep of all rooms and common areas by ensuring all furniture, appliances and electrical equipment such as televisions, refrigerators, and light fixtures are in working order.
  • Ensures all paint and flooring meet company standards.
  • Repairs or replaces all HVAC systems such as individual air conditioning units as needed.
  • Cleans and maintains the hotel’s exterior spaces such as the parking lot, swimming pool, landscaping, etc.
  • Guest Service
  • Offer guests assistance whenever possible.
  • Responsible for resolving escalated customer relations issues.
  • Answers inquiries pertaining to hotel policies and services.
  • Must appropriately address guest requests to ensure customers are satisfied with the hotel’s services and accommodations.
  • Responsible for positively representing and promoting the property.
  • Ensures systems and procedures are in place and followed for guest safety and security.
  • Assists guests and staff with anything that they may need from a maintenance perspective. Ongoing Other Duties as Assigned
  • Properly secures all tools, equipment, and supplies after use.
  • Reports any major repair issues or requests to the General Manager.

SKILLS, EDUCATIONAL BACKGROUND, AND EXPERIENCE
  • High School Diploma, GED, or equivalent years of relevant work experience required.
  • 1+ years of previous maintenance/grounds experience required.

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