Front Desk Agent

We are a limited-service 81 room property located in North Las Vegas looking to have an energetic and motivated individual to join our team. At least 1 year of prior hotel experience is preferred. Along with a passion for hospitality, a willingness to learn, and a flexible schedule. We are hiring a full time associate at this time. 

Job responsibilities include:

  • Check guests into and out of the hotel in an accurate, speedy, and courteous manner.
  • Efficiently handles all payments received whether they are cash, credit card, checks, or traveler's check. Balances/verifies all monetary transactions in the appropriate accounts.
  • Ensure that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained.
  • Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues.
  • Offer guest assistance whenever possible.
  • Responsible for resolving escalated customer relations issues.
  • Answer inquiries pertaining to hotel policies and services.
  • Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel's services and accommodations.
  • Responsible for positively representing and promoting the property.
  • Ensures systems and procedures are in place and followed for guest safety and security.
  • Ensure that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies.
  • Property compiles, completes, and distributes reports to all management and relevant staff
  • Reports any maintenance, security, or safety issues to the appropriate staff

Skills and Experience:

  • High School Diploma or GED Required
  • Previous front desk experience highly preferred
  • Prior experience using Windows based software including Microsoft Word, Excel, and Outlook high preferred
  • Excellent organizational and prioritization skills
  • Ability to work well and collaborate with others
  • Excellent communication skills
  • May be required to stand for an extended period of time
  • Able to work a flexible schedule

Please apply with your UPDATED resume!

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