About Us
Our mission is to help people change their lives through food.
We are a meal subscription service that offers nutrient-dense meals designed by nutritionists, prepared by chefs, and conveniently delivered right to your gym or home. We believe in fueling the body with fresh, high-quality food that is free of gluten, soy, dairy, artificial sweeteners, refined sugar, and processed oils. No matter what your goals are, our personalized meal plans are aimed at helping you achieve them.
We are looking for a Tech Support Engineer to join our growing team. The ideal candidate is a hard-working individual with the knowledge and expertise to be the only in-house tech support. Candidates should have strong experience in supporting organizations of over 40 users.
*This position is for onsite work in our Edison office with weekly travel to NYC.
*You must have a car and valid driver's license in good standing
Key Responsibilities:
- Create and Manage user accounts in a MS Cloud environment
- Support OneDrive and MS Office 365
- Software and Hardware support for Windows (75%) and Macs (25%)
- Support Mobile Devices as well as Laptops & Macbooks (portables are 80% of our equipment)
- Wifi Networking support & connectivity issues.
- Support iOS devices, primarily used for scanning barcodes etc. at our fulfillment centers
- Support workgroup printers (for Mac & PC)
Qualifications:
- Excellent spoken and written communication skills in English
- Strong teamwork and interpersonal skills.
- Mid level candidates accepted with 3 - 5 Years of relevant work experience
- An Associate's Degree in a technical program + relevant certifications (MCSE, Office 365, Apple Certifications)
The Ideal Candidate
- Proven ability to work creatively and analytically in a problem-solving environment
- Desire to work in an information systems environment
- Able to learn new tools and methods quickly and comprehensively
- Is a clear and conscientious communicator
- Ability to self manage and investigate issues on their own
- Has strong problem-solving and decision-making abilities
- Has excellent interpersonal and team-building skills
- Wants to be a part of a growing startup experiencing incredible growth
- Bonus points if you have experience in food/beverage, fitness, or health/wellness industries
Skills
- MS Cloud environment - Office 365, email etc.
- OneDrive for file sharing
- Mac/PC Support (25/75) - 80% are laptops/macbooks
- iOS Devices (used for barcode scanning etc.)
- Workgroup Printers
- Setup and Manage user accounts
- Wifi networking
Benefits
- Medical, dental, and vision insurance
- Commuter benefits
- Up to $200 in gym reimbursement every 6 months
- A constant supply of healthy meals
- Maternity/paternity leave policy