Teacher Support Adviser - Australia

Location: Twinkl Australia Office, Wollongong
Annual Salary: $47,750 AUD
Hours: Full Time Position (Flexible shifts may be required) (Tues - Thurs 9am - 5.30pm, Fri 7am -3.30pm, Sat 7.30am - 4pm)
Contract: Permanent

Job Description
Are you a teacher or have experience from within the classroom? Are you interested in helping and assisting teachers throughout Australia? If so, then we would love to hear from you.

As Twinkl develops we want to ensure that whenever a teacher has an issue or needs our help that we can provide the best service and help them as quickly as possible. As such we are looking for enthusiastic teachers to join us at our Australian office to help teachers throughout the world. 

With excellent communication skills and writing abilities you will be contacting Twinkl users and helping teachers ensure everything is working for them and if there are any questions that they are answered efficiently and quickly. 

You will also be working on our social media channels, recognizing and responding to the needs of our community. Full training will be provided.  

Core Skills:
  • A background of teaching from within the classroom
  • An understanding of the current Australian curriculum 
  • Excellent communication skills with attention to detail and a thorough understanding of spelling and grammar
  • A thorough understanding of social media
  • Strong IT skills & understanding of IT systems
  • An ability to find practical solutions to problems
  • Accuracy & attention to detail

Beneficial but not essential:
  • A background of working within a teacher support environment
  • Experience of social media analysis

Soft Skills:
  • Is good fun to be with and has the ability to communicate well with others
  • Is organised, able to work to deadlines, and manages time effectively
  • Is able to communicate with colleagues and our external partners effectively, both written and verbally
  • Has a hard work ethic, is passionate, driven and loves what they do
  • Is honest, trustworthy and reliable
  • Produces quality work and is ready to learn new skills

Qualifications & Experience:
  • Australian Graduate Diploma in Education

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