Implementation Engineer

POSITION                    Implementation Engineer
 
COMPANY                    Trusty.care
 
LOCATION                    New York, New York 
 
REPORTING                  Reports to the CTO. Coordinates with CAIO and 
RELATIONSHIP            Head of Product


Position Overview
The Implementation Engineer is part of the engineering team, and is responsible for supporting the necessary builds demanded by the product and corporate strategy of the Company. The Implementation Engineer works closely with the CTO and Head of Product, taking the assigned projects and working diligently to completion on the individual projects, as assigned. 

The Implementation Engineer should communicate closely and regularly with the CAIO, while working sufficiently independently as to efficiently complete assigned projects.

FInally, the Implementation Engineer should coordinate timelines and priorities with the CAIO.

Roles & Responsibilities

The Senior Implementation Engineer will be responsible for the following in order of priority: 

Integration Support: helping third parties integrate with our API(s) through direct communication with their development team. Understand where difficulties lie in working with our documentation and technology. Try to solve the problems that arise that don’t require help from the core dev team. Coordinate with the core engineers to improve issues with our technology found through third party integrations and give feedback on documentation - recommendation on what is and is not clear.

Quality Assurance (QA): vet all engineering products on a regular and systematic basis for bugs and errors in all Trusty.care product releases.

Rapid Development: rapidly iterate on applications directly related to Trusty’s immediate corporate and product priorities, including applications, products and services. This includes providing any needed support to Trusty’s enterprise customers.

Development: work with engineering team to write and improve code for integration with third party developers and partners. This includes becoming fluent using GUI for progressive web app development.

Experience & Key Qualifications

The Implementation Engineer should have the following experience and qualifications:
  • 2 years with some sort of client facing support
  • High school diploma
  • 1 year experience building web applications
  • Javascript, HTML, CSS, PHP, Python
  • Hard working, dependable, works well in a team, willing to learn new things, not an asshole.

Additional detail as follows:

Communication Skills: Excellent communication skills are a must for all members of the Trusty.care team. 

People Skills: The Implementation Engineer, given ongoing potential interface with external clients, will demonstrate strong communication and people skills, communicating engineering capabilities, understanding and interpreting customer needs, while adhering to Trusty’s corporate vision.

Integrity and Vision: The Implementation Engineer is a person of high integrity, who is consistent in their work, respects people’s strengths, and what they bring to the table. The Implementation Engineer should be calm under pressure in order to effectively execute engineering needs, even in times of rapid growth, uncertainty, and change of direction.


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