Customer Support Specialist (Remote, East Coast Hours)

  • $27.00/hour
  • Compromised data privacy has led to an increase in identity theft, fraud and financial losses totaling in the billions of dollars. At Truework, we are hyper-focused on building products that enable employee's to regain control over how their personal information is shared during high-impact life events. Our integrated backend platform helps HR teams save time by automating employment and income verifications associated with mortgages, personal loans, rental applications and changing jobs. Our employee-first approach prevents identity fraud and protects employees and companies alike from crippling data breaches.

    As a Customer Support Specialist at Truework, you will play a key role in helping us deliver our product to our customers on a daily basis. Our operations team sits between our customers and back-end platform, playing a critical role in delivering a best-in-class experience to the hundreds of thousands of unique users our product and web application serves each month.

    We are looking for motivated and independent thinkers with a strong interest in creating a culture of operational excellence. We value tenacious ambition and curiosity.

    Additional Responsibilities will include:

    • Help manage the pipeline of inbound inquiries, ensuring SLAs are met on time
    • Organize and keep track of internal procedures to facilitate scale

    You may be a fit for this role if you:

    • Love thinking about process and how to improve it
    • Hold yourself to a high bar when it comes down to organization and efficiency.
    • Thrive in a fast paced, collaborative environment.
    • Prioritize security in your personal and professional lives. We handle sensitive personal data and put security above all else when making critical business decisions.

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