Operations Manager

Operations

Compromised data privacy has led to an increase in identity theft, fraud and financial losses totaling in the billions of dollars. At Truework, we are hyper-focused on building products that enable employees to regain control over how their personal information is shared during high-impact life events. Our integrated backend platform helps HR teams save time by automating employment and income verifications associated with mortgages, personal loans, rental applications and changing jobs. Our employee-first approach prevents identity fraud and protects employees and companies alike from crippling data breaches. 

As an Operations Manager at Truework, you will play a key role in helping us deliver our product to our customers on a daily basis. In this role, you will help manage our incoming requests while collaborating with the product and engineering teams in making improvements to our internal tools and processes. Our operations team sits between our customers and back-end platform, playing a critical role in delivering a best-in-class experience to the hundreds of thousands of unique users our product and web application serves each month.  

We are looking for motivated and independent thinkers with a strong interest in creating a culture of operational excellence. We value tenacious curiosity and the ambition to own key business initiatives.

Additional Responsibilities will include: 

> Help manage the pipeline of inbound inquiries, ensuring SLAs are met on time 
> Leverage existing resources to implement improvements to our operational processes
> Organize and keep track of internal procedures to facilitate scale
> Work with leadership to identify operational opportunities and define guidelines for execution

You may be a fit for this role if you: 

> Love thinking about process and how to improve it
> Are interested in helping develop tools that enable operational scale
> Hold yourself to a high bar when it comes down to organization and efficiency. 
> Thrive in a fast paced, collaborative environment.
> Priotirize security in your personal and professional lives. We handle sensitive personal data and put security above all else when making critical business decisions.

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