Dental Insurance Specialist

Clinic located in Phoenix, Arizona  is seeking a Front Office Insurance Specialist. 

As a critical member of our team, demeanor and confidentiality is a crucial aspect of this position. This person will be an important member of our team and must be willing to perform a wide breadth of activities.

We are looking for a fun, positive person who is detail oriented and can multi-task with great energy.  Previous dental experience is required.  There is a tremendous opportunity for growth in our company. 

Front Office Duties 
  • Ensures all required patient insurance information is prepared and ready for all appointments in advance of appointments  
  • When necessary, communicates with referring doctors’ offices 
  • Requests benefits and Prior Auth checks
  • Applicant should have experience in billing software (QSI Preferred). 
Medical Billing Duties
  • Responsible for review and timely clean claim submission of technical or professional medical claims to insurance companies.
  • Performs various collection actions including liaising between patients, medical facilities, or insurance companies by phone, correcting and resubmitting claims to insurance companies, and using online sites.
  • Verify each insurance payment for accuracy and compliance with contract.
  • Identifies and resolves patient billing complaints.
  • Functions as the primary expert to explain patient insurance benefits to internal and external customers.
  • Reviewing and appealing unpaid and denied claims.
  • Managing the facility’s Accounts Receivable reports.
  • Maintain strictest confidentiality; adheres to all HIPAA guidelines/regulations.
  • Provide quality customer service.
  • Assist with chart auditing.
  • This position requires professionals to spend extensive amounts of time on the phone with insurance companies and online sites that provide insurance plan information.
  • Work cordially within a team and participate in educational activities and coordinate the department’s meetings. 

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