Clinic located in Phoenix, Arizona is seeking a Front Office Insurance Specialist.
As a critical member of our team, demeanor and confidentiality is a crucial aspect of this position. This person will be an important member of our team and must be willing to perform a wide breadth of activities.
We are looking for a fun, positive person who is detail oriented and can multi-task with great energy. Previous dental experience is required. There is a tremendous opportunity for growth in our company.
Front Office Duties
- Ensures all required patient insurance information is prepared and ready for all appointments in advance of appointments
- When necessary, communicates with referring doctors’ offices
- Requests benefits and Prior Auth checks
- Applicant should have experience in billing software (QSI Preferred).
Medical Billing Duties
- Responsible for review and timely clean claim submission of technical or professional medical claims to insurance companies.
- Performs various collection actions including liaising between patients, medical facilities, or insurance companies by phone, correcting and resubmitting claims to insurance companies, and using online sites.
- Verify each insurance payment for accuracy and compliance with contract.
- Identifies and resolves patient billing complaints.
- Functions as the primary expert to explain patient insurance benefits to internal and external customers.
- Reviewing and appealing unpaid and denied claims.
- Managing the facility’s Accounts Receivable reports.
- Maintain strictest confidentiality; adheres to all HIPAA guidelines/regulations.
- Provide quality customer service.
- Assist with chart auditing.
- This position requires professionals to spend extensive amounts of time on the phone with insurance companies and online sites that provide insurance plan information.
- Work cordially within a team and participate in educational activities and coordinate the department’s meetings.