Dental & Medical Front Office

Clinic located in Phoenix, Arizona  is seeking a Front Office Specialist. Office specializes in Oral Facial Pain and Sleep Medicine.  As a critical member of our team, demeanor and confidentiality is a crucial aspect of this position. This person will be an important member of our team and must be willing to perform a wide breadth of activities.

We are looking for a fun, positive person who is detail oriented and can multi-task with great energy.  Previous dental experience is required.  There is a tremendous opportunity for growth in our company. 

Front Office Duties 
  •  Ensures all required patient forms are prepared and ready for all appointments  
  • Check-In
    • Warmly greets arriving patients 
    • Provides patients with forms to be completed for visit 
    • Checks form completion and clarifies missing info with patient  
    • Collects required documentation / identification from patient 
    • Collects co-pays and previous balances due from each patient 
    • Captures photo of every new patient 
    •  Notifies clinical staff when patient is ready to be seen 
  • Check-Out
    • Communicates with clinical staff and patient to assess future appointments to be scheduled   
    • Schedules multiple future appointments based on patient’s treatment plan 
    • Initiates requests for pre-authorization when required
    • Collects any additional payment required of patient at exit  
    • Records each patient disposition after visit or at end of day   
  • Financial Arrangements 
    • Delivers financial arrangements to patients based on doctor’s treatment plan; explains deductibles, co-pays and co-insurance  
    • Explains payment options and timing 
    • Offers and explains financing options 
  •  When necessary, communicates with referring doctors’ offices 
  •  Calls patients who miss appointments; attempts to reschedule 
  • Requests benefits and Prior Auth checks
  •  Performs end-of-day financial balancing tasks 
  • Applicant should have experience in billing software (Advanced MD Preferred). 

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