Clinic located in Phoenix, Arizona is seeking a Front Office Specialist. Office specializes in Oral Facial Pain and Sleep Medicine. As a critical member of our team, demeanor and confidentiality is a crucial aspect of this position. This person will be an important member of our team and must be willing to perform a wide breadth of activities.
We are looking for a fun, positive person who is detail oriented and can multi-task with great energy. Previous dental experience is required. There is a tremendous opportunity for growth in our company.
Front Office Duties
- Ensures all required patient forms are prepared and ready for all appointments
- Check-In
- Warmly greets arriving patients
- Provides patients with forms to be completed for visit
- Checks form completion and clarifies missing info with patient
- Collects required documentation / identification from patient
- Collects co-pays and previous balances due from each patient
- Captures photo of every new patient
- Notifies clinical staff when patient is ready to be seen
- Check-Out
- Communicates with clinical staff and patient to assess future appointments to be scheduled
- Schedules multiple future appointments based on patient’s treatment plan
- Initiates requests for pre-authorization when required
- Collects any additional payment required of patient at exit
- Records each patient disposition after visit or at end of day
- Financial Arrangements
- Delivers financial arrangements to patients based on doctor’s treatment plan; explains deductibles, co-pays and co-insurance
- Explains payment options and timing
- Offers and explains financing options
- When necessary, communicates with referring doctors’ offices
- Calls patients who miss appointments; attempts to reschedule
- Requests benefits and Prior Auth checks
- Performs end-of-day financial balancing tasks
- Applicant should have experience in billing software (Advanced MD Preferred).