Product Manager

Project Manager – Social Data Solutions - Benelux

Trimble is recruiting for a Project Manager to fill an opportunity in Belgium. Within Trimble Transport & Logistics group, the so-called Social Data solutions include software products processing Drivers fields activity to deliver reports (on driving times, vehicle mileage…) and services (compliance to regulations, expenses management, wage calculations…). We today have a growing footprint in The Netherlands, Belgium, France and serious ambitions to develop innovative solutions for the European market (Germany, Spain, Poland). Therefore, we’ve decided to open a new position for a dedicated Product Manager, mainly working on Belgium, Luxembourg and The Netherlands.


Job Summary

As a project manager you will be responsible for managing the complete rollout of the Trimble Social Data solutions into the customer’s business process. This can include collection of customer needs, software installation, configuration and users training. During the complete project lifecycle, you will be the main point of contact for the customer. You will work closely with our Helpdesk/Customer care team.

You visit customers on a regular base, always in search of better use and integration of our solutions by and at our customers. You are responsible for the upselling and implementation of new features at customers. 

You will report to the Trimble Social Data Solutions Operations Manager. 


Measures of Success

  1. You work closely with the sales team:
  • Demo the solutions to prospects and customers
  • Regularly update your sales colleagues with the product news
  • Determine the project scope together with customer & account manager
  • Align with product manager in case of new feature requests
  1. You prepare a project plan:
  • Define the project deliverables & milestones with contact external third parties
  • Capture the needs of the customer, proactively suggest the different possibilities and assist in choosing the best fit
  • Demonstrate the complete solution as how it would be implemented
  • Communicate the captured information to the relevant internal department for processing.
  • Provide up-to-date documentation towards customer
  1. You implement the project:
  • Execute project according to project plan
  • During implementation, you’ll guard the milestone
  • Assist the customer during implementation, this includes technical assistance, extra training, problems/questions and change requests
  • Deliver the necessary training for the customer’s dispatch team and drivers
  • Handover support to the Helpdesk team who will become the main/first interface
  1. You control and evaluate the project
  • Log all time spent on project
  • Immediately report problems when they occur
  • Provide weekly reports towards customer/account manager
  • Guard milestones, time consumption, quality & budget
  • Correctly and consistently use the Trimble TL management tools


Skills & Experience Required

  • You have an IT background which covers a wide range of different systems & architectures.
  • You have xml and xslt knowledge and know the basics of GPRS and APN
  • You know web services, the ASP model and understand network architecture
  • You show commercial feeling and are stress resistant
  • Truck & Transport and telecom experience is an advantage
  • Organizing and planning is your passion
  • You are able to work independent and to take ownership
  • Experience in integrating different systems is an advantage
  • You have good communication skills and are able to handle problems in a diplomatic order
  • You are eager to learn new things
  • Excellent written and verbal communication skills in Dutch, French and English is a requirement


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