Technical Trainer

Title:  Technical Trainer
Location:  Calgary, Canada 
Department: Trimble Oil & Gas Services 

The TTM Technical Trainer provides training for customers who have purchased a Trimble Transportation Mobility (TTM) product or service.  The training includes hardware, software and web portal training for multiple TTM products and services. The TTM Technical Trainer conducts training on-site for customers as well as via webex.  

Responsibilities:

75% of the time
  • Engage with the Sales team and / or Project Manager to understand the customer’s training needs and stakeholders.
  • Develop the training agenda and modify any content as required to meet the customer’s needs.
  • Conduct pre-training calls with the customer to set agenda, schedules and expectations.
  • Deliver Webex training sessions.
  • Complete post-training documentation. 
  • Act as a Subject Matter Expert as it relates to implementing our solution into a customer’s operations.
  • Work with the Product Owner to develop training for any additional products and / or features that are on the roadmap.
  • Work closely with the TTM Training Team to align best practices and processes across TTM.

25% of the time
  • Conduct training at customer sites for TTM products and services.
  • Help customers understand how to achieve ROI from the TTM system.

Required Skills:
  • Bachelor’s degree or equivalent experience in a technology related field.
  • Demonstrated verbal and written presentation skills with a wide range of audiences. 
  • Experience training customer and / or internal resources.
  • Displays comfort learning new products and generating training documentation.
  • Highly organized and able to manage multiple priorities.
  • Works well in a fast-paced environment and within a team.

Preferred Skills:
  • Experience working in telematics or a mobile communication field.
  • Familiar with the Energy and / or Transportation Industry.

There is some travel required, as described above,  within Canada.  The role will report into the Trimble Oil and Gas Operations department with a dotted line to the TTM Training department in Minnetonka, MN

 
Our Company
Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modeling, connectivity and data analytics enable customers to improve productivity, quality, safety, and sustainability. From purpose-built products to enterprise lifecycle solutions, Trimble software, hardware, and services are transforming a broad range of industries such as agriculture, construction, geospatial and transportation, and logistics. For more information about Trimble (NASDAQ: TRMB), visit www.trimble.com

Trimble Inc. is proud to be an Equal Opportunity and Affirmative Action Employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected factor. EOE/M/F/V/D  

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