Technical Support Representative

Trimble is recruiting for a Technical Support Representative to fill an opportunity in Moscow, Russia.

Job Summary:

The Agriculture Technical Support Representative provides prompt assistance to regional service centers, business partners, resellers, end-users and internal Trimble teams relating to product information and technical support. This position also resolves some sales and service support issues. Success in this position involves the timely maintenance of technical support and sales support related issues to reduce company costs and customer and dealer dissatisfaction.

Measures of Success:

Provide fast and efficient customer service to regional service centers, business partners, dealers, end-users and internal Trimble teams
Provide advanced technical sales assistance and technical support on problems of diverse scope, where analysis of data requires evaluation of identifiable factors, to business partners, dealers, end-users and internal Trimble sales teams.
Assumes the technical lead for regional issues
Redirect incorrectly routed cases submitted in the region to Priority Support
Work closely with Priority Support for technical support and product issues
Provide training, job site demonstrations, installation and trouble shooting, including presentation of modular programs and customized classes for support and product issues
Provide new product input, field-testing and subsequent production release involvement
Provide input to team and manager on competitive products and activities
Develop specific technical communications requirements
Other duties as assigned
Skills & Experience Required:

Hnd/Bachelor Degree Preferred, Agricultural field a plus
Experience with agricultural data management systems and machine control systems, experience as a service or support technician in an Agricultural field a plus
Possesses strong communication skills, both verbal and written. Must be fluent in Russian & English; German and French a strong plus.
Effective decision-making, planning, communication, and collaborative problem solving
Strong troubleshooting and analytical skills
Experience and strong competency with Trimble Agriculture products
Experienced with Microsoft office applications, Must be comfortable with learning new computer applications.
Must be a team player and be able to leverage resources through sound organizational skills and teamwork.
Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modeling, connectivity and data analytics enable customers to improve productivity, quality, safety and sustainability. From purpose built products to enterprise life-cycle solutions, Trimble software, hardware and services are transforming a broad range of industries such as agriculture, construction, geospatial and transportation and logistics.

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